Sierra Wireless incident
Service degradation notification – ESSENTIALS1 SIM Subscriptions in EU and NAM region (GNOC-12701)
Sierra Wireless experienced a notice incident on July 23, 2026 affecting Data and SMS and 1 more component, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 08:54 AM UTC
Semtech has detected a degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services. We appreciate your patience in this regard.
- investigating Jul 23, 2026, 11:00 AM UTC
Our Carrier partner is actively working to fix the issue. We will provide the next update within the next 2 hours.
- monitoring Jul 23, 2026, 12:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 01:43 PM UTC
This incident has been resolved.