Sierra Wireless incident
Service degradation Notification for Essentials5 SIM Subscription in EU and NAM Region (GNOC-11934)
Resolved after 5 hours 34 minutes, affecting Data and SMS and 1 more, on April 14, 2026.
Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.
Affected components
Update timeline
- investigating Apr 14, 2026, 10:30 PM UTC
Semtech is observing service degradation for Essentials5 SIM in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in Data, SMS, and Voice Services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring Apr 15, 2026, 12:33 AM UTC
Our monitoring system indicates that the services has been restored. Our engineers continue to observe improvements in our partner carrier network. We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.
- resolved Apr 15, 2026, 04:04 AM UTC
This incident has been resolved.
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