Sierra Wireless incident

Service Impairment Notification for Vodafone in the Netherlands. (GNOC-8748)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on July 7, 2025 affecting Data and Network Connectivity and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 03:01 PM UTC
Resolved
Jul 07, 2025, 05:45 PM UTC
Duration
2h 43m
Detected by Pingoru
Jul 07, 2025, 03:01 PM UTC

Affected components

DataNetwork ConnectivityData (EU)SMSDataSMSVoiceSMSVoiceUSSD

Update timeline

  1. investigating Jul 07, 2025, 03:01 PM UTC

    Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2 and Essentials 5 SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue. Impact potential: • Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity. • Current Data sessions are not impacted; however, there may be delays in establishing new sessions. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.

  2. investigating Jul 07, 2025, 03:19 PM UTC

    Semtech has observed a service impairment on the Vodafone network in the Netherlands using Essentials 2, Essentials 5, and Advanced SIMs. Our partners have been engaged to assist in determining the scope and addressing the issue. Impact potential: • Customers may experience delays and degradation in SMS, Voice, and USSD service establishment, Data sessions, and network connectivity. • Current Data sessions are not impacted; however, there may be delays in establishing new sessions. We will provide an update as soon as we have additional information. We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.

  3. monitoring Jul 07, 2025, 04:08 PM UTC

    Our engineers have observed that the service levels have returned to normal. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

  4. resolved Jul 07, 2025, 05:45 PM UTC

    We have not observed any further issues during our monitoring period. We are considering this issue resolved.