Sierra Wireless incident

Service Impairment Notification: AirVantage NA / ALMS Disruption (GNOC-8783)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on July 10, 2025 affecting UI and API and 1 more component, lasting 4h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 01:24 PM UTC
Resolved
Jul 10, 2025, 05:30 PM UTC
Duration
4h 6m
Detected by Pingoru
Jul 10, 2025, 01:24 PM UTC

Affected components

UIAPIUI (NA)API (NA)Device Front End (NA)Data Push (NA)

Update timeline

  1. investigating Jul 10, 2025, 01:24 PM UTC

    Our monitoring systems have detected possible service disturbances to the (NA) AirVantage and ALMS Platforms. Engineers are actively investigating. We will provide additional details in 15 minutes.

  2. monitoring Jul 10, 2025, 01:50 PM UTC

    We experienced a brief service disruption on the NA AirVantage and ALMS platforms lasting approximately 13 minutes. Services have been fully restored. However, our engineers are actively working on a technical bridge to understand the cause and ensure stability. Impact: Customers may notice failures or service disruptions in the NA AirVantage and ALMS platform services. Further updates will be provided as soon as more information becomes available.

  3. monitoring Jul 10, 2025, 01:57 PM UTC

    We experienced a brief service disruption on the NA AirVantage and ALMS platforms lasting approximately 13 minutes. Services have been fully restored. Our engineering team is actively working on a technical bridge to understand the cause and ensure stability. Impact: Customers may have experienced failures or service disruptions in the NA AirVantage and ALMS platforms. Further updates will be provided as soon as more information becomes available.

  4. monitoring Jul 10, 2025, 03:53 PM UTC

    Our team identified the issue and is working with to address to prevent any recurrence. The NA AirVantage and ALMS platform services have been restored, and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period. Impact: Customers may have experienced failures or service disruptions on the NA AirVantage and ALMS platforms. • Affected: New provisioning operations and transactions may have failed during the disruption period. • Unaffected: Existing or ongoing provisioning operations, traffic, and device data management remained fully operational. Further updates will be provided as soon as more information becomes available.

  5. resolved Jul 10, 2025, 05:30 PM UTC

    This incident has been resolved.