Sierra Wireless incident
Service degradation Notification for Essentials3 SIM Subscription in Germany via carrier Telekom Deutschland GmbH (GNOC-8827)
Sierra Wireless experienced a notice incident on July 15, 2025 affecting Data (EU) and SMS and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2025, 10:45 AM UTC
Our monitoring tool has indicated a potential degradation in our Essentials3 services in Germany via VPLMN Telekom Deutschland GmbH. We are investigating it, and we will get back to you. A detailed update will be provided within 15 minutes.
- investigating Jul 15, 2025, 11:03 AM UTC
We are currently experiencing service degradation affecting Essentials3 SIM Subscription services in Germany through our partner carrier, Telekom Deutschland GmbH. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact. Service Impact: Affected devices may experience delays or disruptions in Data, USSD, SMS, and Voice services. Alternative Connectivity: Alternative partner carriers are available for device registration, including Telephonica and Vodafone networks. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
- monitoring Jul 15, 2025, 11:40 AM UTC
Our monitoring tools has indicated complete recovery from the degradation. We are monitoring the stability of KPIs. We will consider this issue as resolved if no more service degradation observed.
- resolved Jul 15, 2025, 12:01 PM UTC
This incident has been resolved.