ServiceChannel incident

Slowness seen in work order notes

Major Resolved View vendor source →

ServiceChannel experienced a major incident on August 7, 2025 affecting Work Order Manager, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 11:44 AM UTC
Resolved
Aug 07, 2025, 01:04 PM UTC
Duration
1h 20m
Detected by Pingoru
Aug 07, 2025, 11:44 AM UTC

Affected components

Work Order Manager

Update timeline

  1. investigating Aug 07, 2025, 11:44 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 07, 2025, 12:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 01:04 PM UTC

    This incident has been resolved.