ServiceChannel incident

Degraded Performance with Universal Connector

Minor Resolved View vendor source →

ServiceChannel experienced a minor incident on April 4, 2026 affecting Universal Connector, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2026, 12:13 AM UTC
Resolved
Apr 07, 2026, 04:00 PM UTC
Duration
3d 15h
Detected by Pingoru
Apr 04, 2026, 12:13 AM UTC

Affected components

Universal Connector

Update timeline

  1. investigating Apr 04, 2026, 12:13 AM UTC

    We are currently investigating an issue which is impacting Universal Connector.

  2. identified Apr 04, 2026, 05:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 03:08 PM UTC

    A Fix has been implemented and we are monitoring the results. New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel.

  4. resolved Apr 07, 2026, 04:00 PM UTC

    This incident has been resolved. All old messages have been processed.