ServiceChannel System Performance Degradation
Affected: SC MobileWork Order Manager
ServiceChannel Outage History
ServiceChannel is up right nowServiceChannel had 30 outages in the last 2 years totaling 13h 53m of downtime — averaging 1.2 incidents per month.
There were 30 ServiceChannel outages since July 18, 2024 totaling 13h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Code Release Causes US Environment Outage
Timeline · 2 updates
System Outage
Affected: SC ProviderAsset ManagerIVRCompliance ManagerSupply ManagerWeatherProject TrackerInventory ManagerLocations List
Timeline · 7 updates
- investigating Mar 31, 2025, 04:24 PM UTC
The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
- investigating Mar 31, 2025, 04:36 PM UTC
We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.
- investigating Mar 31, 2025, 04:36 PM UTC
We are continuing to investigate this issue.
- identified Mar 31, 2025, 04:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 31, 2025, 04:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 31, 2025, 04:45 PM UTC
A fix has been implemented, and we are monitoring the issue; the IVR should now be working
- resolved Mar 31, 2025, 07:45 PM UTC
This incident has been resolved.
Service channel System Performance Degradation
Affected: LoginFixxbookLoginDashboardWork Order ManagerWork Order ManagerProposal ManagerProposal ManagerInvoice ManagerInvoice ManagerAsset Manager
Timeline · 3 updates
- investigating Sep 30, 2024, 08:06 PM UTC
We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
- monitoring Sep 30, 2024, 08:37 PM UTC
We have restored functionality to impacted services, we are monitoring the results to ensure there are no further issues.
- resolved Sep 30, 2024, 09:05 PM UTC
This incident has been resolved. All services are working as expected.
Supply Manager - Temporary Disruption
Affected: Supply Manager
Timeline · 3 updates
- identified Jul 18, 2024, 11:43 PM UTC
We are currently dealing with a temporary disruption in our third-party Supply Manager service. At the moment, you may notice that the Supply Manager is not functioning as it should. The issue has been reported to their team, and they are actively investigating to pinpoint the cause.
- monitoring Jul 19, 2024, 02:59 AM UTC
A fix has been implemented by our third party provider. We are monitoring the results to ensure there are no further issues.
- resolved Jul 19, 2024, 03:08 AM UTC
This incident has been resolved. All services are working as expected.