ServiceChannel incident

Reported Issues with Cloud Services Provider Affecting Services

Notice Resolved View vendor source →

ServiceChannel experienced a notice incident on October 20, 2025, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:53 AM UTC
Resolved
Oct 20, 2025, 11:36 AM UTC
Duration
1h 43m
Detected by Pingoru
Oct 20, 2025, 09:53 AM UTC

Update timeline

  1. investigating Oct 20, 2025, 09:53 AM UTC

    We are currently experiencing disruptions due to reported issues with one of our cloud services providers. This may affect certain functionalities, including email delivery and related services. Our team is closely monitoring the situation and working with the provider to mitigate the impact and restore normal operations as soon as possible. We will continue to post updates here as more information becomes available.

  2. monitoring Oct 20, 2025, 10:37 AM UTC

    Services have recovered following earlier issues with one of our cloud services providers. All affected functionalities, including email delivery, are now operating normally. We continue to closely monitor system performance to ensure full stability and resolution.

  3. resolved Oct 20, 2025, 11:36 AM UTC

    This incident has been resolved.