ServiceChannel incident

WO Search Filters issue

Major Resolved View vendor source →

ServiceChannel experienced a major incident on November 3, 2025 affecting Work Order Manager, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 03:30 PM UTC
Resolved
Nov 03, 2025, 03:38 PM UTC
Duration
8m
Detected by Pingoru
Nov 03, 2025, 03:30 PM UTC

Affected components

Work Order Manager

Update timeline

  1. investigating Nov 03, 2025, 03:30 PM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2025, 03:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 03, 2025, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2025, 03:38 PM UTC

    This incident has been resolved.