ServiceChannel incident

Issues with calling into call center

Notice Resolved View vendor source →

ServiceChannel experienced a notice incident on October 22, 2025 affecting Phone - Inbound, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 12:43 PM UTC
Resolved
Oct 22, 2025, 01:30 PM UTC
Duration
46m
Detected by Pingoru
Oct 22, 2025, 12:43 PM UTC

Affected components

Phone - Inbound

Update timeline

  1. investigating Oct 22, 2025, 12:43 PM UTC

    We are currently investigating this issue.

  2. identified Oct 22, 2025, 01:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 22, 2025, 01:30 PM UTC

    This incident has been resolved.