Resolved after 26 minutes, affecting Phone - Inbound, on August 5, 2025.
We are currently working with our Carrier to resolve inbound call issues at our Service Center.
Affected components
Phone - Inbound
Update timeline
- investigating Aug 05, 2025, 08:09 PM UTC
The ServiceChannel SRE team is currently investigating an issue affecting the ServiceChannel platform. We will provide an ETA shortly. Thank you for your patience.
- investigating Aug 05, 2025, 08:10 PM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2025, 08:11 PM UTC
We are currently working with our Carrier to resolve inbound call issues at our Service Center.
- resolved Aug 05, 2025, 08:36 PM UTC
This incident has been resolved.
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