ServiceChannel incident

Error while creating invoices

Major Resolved View vendor source →

ServiceChannel experienced a major incident on November 20, 2025 affecting Invoice Manager, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 07:29 PM UTC
Resolved
Nov 20, 2025, 09:26 PM UTC
Duration
1h 57m
Detected by Pingoru
Nov 20, 2025, 07:29 PM UTC

Affected components

Invoice Manager

Update timeline

  1. investigating Nov 20, 2025, 07:29 PM UTC

    We are currently investigating this issue.

  2. identified Nov 20, 2025, 07:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2025, 07:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Nov 20, 2025, 08:07 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Nov 20, 2025, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 20, 2025, 09:26 PM UTC

    This incident has been resolved.