ServiceChannel incident

Increased Latency impacting Dashboard services

Minor Resolved View vendor source →
Started
Apr 24, 2026, 02:00 PM UTC
Resolved
Apr 24, 2026, 10:40 PM UTC
Duration
8h 40m
Detected by Pingoru
Apr 24, 2026, 02:00 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Apr 24, 2026, 02:00 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2026, 02:58 PM UTC

    There is an issue with the underlying cloud platform, and we are awaiting resolution from the provider.

  3. identified Apr 24, 2026, 04:44 PM UTC

    We are engaged with our cloud platform provider and continue working toward resolution.

  4. monitoring Apr 24, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 24, 2026, 10:40 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 24, 2026, 10:40 PM UTC

    This incident has been resolved.

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