ServiceChannel incident

provider APP unspecified error while check in / out

Minor Resolved View vendor source →

ServiceChannel experienced a minor incident on November 19, 2025 affecting SC Provider, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 04:06 PM UTC
Resolved
Nov 19, 2025, 07:22 PM UTC
Duration
3h 16m
Detected by Pingoru
Nov 19, 2025, 04:06 PM UTC

Affected components

SC Provider

Update timeline

  1. investigating Nov 19, 2025, 04:06 PM UTC

    We are currently investigating this issue.

  2. identified Nov 19, 2025, 05:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 19, 2025, 05:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 19, 2025, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 19, 2025, 07:22 PM UTC

    This incident has been resolved.