ServiceChannel incident

Work Order Notes are experiencing intermittent errors

Major Resolved View vendor source →

ServiceChannel experienced a major incident on September 19, 2025 affecting Work Order Manager, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 03:27 PM UTC
Resolved
Sep 19, 2025, 03:31 PM UTC
Duration
4m
Detected by Pingoru
Sep 19, 2025, 03:27 PM UTC

Affected components

Work Order Manager

Update timeline

  1. investigating Sep 19, 2025, 03:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 19, 2025, 03:31 PM UTC

    A Network issue was identified on the hosting platform which has been resolved.

  3. resolved Sep 19, 2025, 03:31 PM UTC

    This incident has been resolved.