ServiceChannel Outage History

ServiceChannel is up right now

ServiceChannel had 30 outages in the last 2 years totaling 144h 19m of downtime — averaging 1.2 incidents per month.

There were 30 ServiceChannel outages since July 18, 2024 totaling 144h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.servicechannel.com

Minor May 8, 2026

Subset of scheduled jobs interrupted due to issues with cloud provider

Detected by Pingoru
May 08, 2026, 02:07 PM UTC
Resolved
May 08, 2026, 07:32 PM UTC
Duration
5h 24m
Timeline · 4 updates
  1. investigating May 08, 2026, 02:07 PM UTC

    A small subset of scheduled jobs have been interrupted due to a cloud provider outage.

  2. identified May 08, 2026, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 08, 2026, 05:13 PM UTC

    The cloud provider continues to work towards the fix.

  4. resolved May 08, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026

Increased Latency impacting Dashboard services

Detected by Pingoru
Apr 24, 2026, 02:00 PM UTC
Resolved
Apr 24, 2026, 10:40 PM UTC
Duration
8h 40m
Affected: Dashboard
Timeline · 6 updates
  1. investigating Apr 24, 2026, 02:00 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2026, 02:58 PM UTC

    There is an issue with the underlying cloud platform, and we are awaiting resolution from the provider.

  3. identified Apr 24, 2026, 04:44 PM UTC

    We are engaged with our cloud platform provider and continue working toward resolution.

  4. monitoring Apr 24, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 24, 2026, 10:40 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 24, 2026, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2026

Elevated API Errors

Detected by Pingoru
Apr 09, 2026, 06:54 PM UTC
Resolved
Apr 09, 2026, 06:55 PM UTC
Duration
1m
Affected: Work Order ManagerProposal Manager
Timeline · 2 updates
  1. investigating Apr 09, 2026, 06:54 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Apr 09, 2026, 06:55 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Please ignore this was posted in error due to testing our status page updates.

Read the full incident report →

Minor April 4, 2026

Degraded Performance with Universal Connector

Detected by Pingoru
Apr 04, 2026, 12:13 AM UTC
Resolved
Apr 07, 2026, 04:00 PM UTC
Duration
3d 15h
Affected: Universal Connector
Timeline · 4 updates
  1. investigating Apr 04, 2026, 12:13 AM UTC

    We are currently investigating an issue which is impacting Universal Connector.

  2. identified Apr 04, 2026, 05:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 03:08 PM UTC

    A Fix has been implemented and we are monitoring the results. New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel.

  4. resolved Apr 07, 2026, 04:00 PM UTC

    This incident has been resolved. All old messages have been processed.

Read the full incident report →

Major November 20, 2025

Error while creating invoices

Detected by Pingoru
Nov 20, 2025, 07:29 PM UTC
Resolved
Nov 20, 2025, 09:26 PM UTC
Duration
1h 57m
Affected: Invoice Manager
Timeline · 6 updates
  1. investigating Nov 20, 2025, 07:29 PM UTC

    We are currently investigating this issue.

  2. identified Nov 20, 2025, 07:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 20, 2025, 07:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Nov 20, 2025, 08:07 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Nov 20, 2025, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 20, 2025, 09:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2025

WebAPI Proposal authentication

Detected by Pingoru
Nov 20, 2025, 05:28 PM UTC
Resolved
Nov 20, 2025, 05:51 PM UTC
Duration
23m
Affected: Authentication
Timeline · 3 updates
  1. investigating Nov 20, 2025, 05:28 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2025, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2025, 05:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

provider APP unspecified error while check in / out

Detected by Pingoru
Nov 19, 2025, 04:06 PM UTC
Resolved
Nov 19, 2025, 07:22 PM UTC
Duration
3h 16m
Affected: SC Provider
Timeline · 5 updates
  1. investigating Nov 19, 2025, 04:06 PM UTC

    We are currently investigating this issue.

  2. identified Nov 19, 2025, 05:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 19, 2025, 05:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 19, 2025, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 19, 2025, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2025

WO Search Filters issue

Detected by Pingoru
Nov 03, 2025, 03:30 PM UTC
Resolved
Nov 03, 2025, 03:38 PM UTC
Duration
8m
Affected: Work Order Manager
Timeline · 4 updates
  1. investigating Nov 03, 2025, 03:30 PM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2025, 03:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 03, 2025, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2025, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2025

Issues with calling into call center

Detected by Pingoru
Oct 22, 2025, 12:43 PM UTC
Resolved
Oct 22, 2025, 01:30 PM UTC
Duration
46m
Affected: Phone - Inbound
Timeline · 3 updates
  1. investigating Oct 22, 2025, 12:43 PM UTC

    We are currently investigating this issue.

  2. identified Oct 22, 2025, 01:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 22, 2025, 01:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Reported Issues with Cloud Services Provider Affecting Services

Detected by Pingoru
Oct 20, 2025, 09:53 AM UTC
Resolved
Oct 20, 2025, 11:36 AM UTC
Duration
1h 43m
Timeline · 3 updates
  1. investigating Oct 20, 2025, 09:53 AM UTC

    We are currently experiencing disruptions due to reported issues with one of our cloud services providers. This may affect certain functionalities, including email delivery and related services. Our team is closely monitoring the situation and working with the provider to mitigate the impact and restore normal operations as soon as possible. We will continue to post updates here as more information becomes available.

  2. monitoring Oct 20, 2025, 10:37 AM UTC

    Services have recovered following earlier issues with one of our cloud services providers. All affected functionalities, including email delivery, are now operating normally. We continue to closely monitor system performance to ensure full stability and resolution.

  3. resolved Oct 20, 2025, 11:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 17, 2025

intermittent work order page loading slowly

Detected by Pingoru
Oct 17, 2025, 02:51 PM UTC
Resolved
Oct 17, 2025, 03:29 PM UTC
Duration
38m
Affected: DashboardWork Order ManagerProposal Manager
Timeline · 3 updates
  1. investigating Oct 17, 2025, 02:51 PM UTC

    we are currently investigating

  2. identified Oct 17, 2025, 03:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 17, 2025, 03:29 PM UTC

    This incident has been resolved

Read the full incident report →

Major September 19, 2025

Work Order Notes are experiencing intermittent errors

Detected by Pingoru
Sep 19, 2025, 03:27 PM UTC
Resolved
Sep 19, 2025, 03:31 PM UTC
Duration
4m
Affected: Work Order Manager
Timeline · 3 updates
  1. investigating Sep 19, 2025, 03:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 19, 2025, 03:31 PM UTC

    A Network issue was identified on the hosting platform which has been resolved.

  3. resolved Sep 19, 2025, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

Work Order Notes are experiencing latency

Detected by Pingoru
Aug 28, 2025, 01:47 PM UTC
Resolved
Aug 28, 2025, 02:01 PM UTC
Duration
14m
Affected: Work Order Manager
Timeline · 3 updates
  1. investigating Aug 28, 2025, 01:47 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 28, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

proposal screen not loading

Detected by Pingoru
Aug 21, 2025, 02:48 PM UTC
Resolved
Aug 21, 2025, 03:17 PM UTC
Duration
29m
Affected: Proposal Manager
Timeline · 2 updates
  1. investigating Aug 21, 2025, 02:48 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 21, 2025, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 8, 2025

Isssues with work order notes

Detected by Pingoru
Aug 08, 2025, 03:38 PM UTC
Resolved
Aug 08, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 08, 2025, 03:38 PM UTC

    SRE team was notified of issues creating work order notes and investigated the issue. A fix was implemented and the issue cleared.

Read the full incident report →

Major August 7, 2025

Slowness seen in work order notes

Detected by Pingoru
Aug 07, 2025, 11:44 AM UTC
Resolved
Aug 07, 2025, 01:04 PM UTC
Duration
1h 20m
Affected: Work Order Manager
Timeline · 3 updates
  1. investigating Aug 07, 2025, 11:44 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 07, 2025, 12:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2025, 01:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025

ServiceChannel - Fixxbook Provider search

Detected by Pingoru
Aug 06, 2025, 11:52 AM UTC
Resolved
Aug 06, 2025, 12:32 PM UTC
Duration
39m
Affected: Fixxbook
Timeline · 3 updates
  1. investigating Aug 06, 2025, 11:52 AM UTC

    We are currently investigating issues with Fixxbook Provider Search

  2. monitoring Aug 06, 2025, 12:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2025, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2025

System Outage Phone inbound / Five9

Detected by Pingoru
Aug 05, 2025, 08:09 PM UTC
Resolved
Aug 05, 2025, 08:36 PM UTC
Duration
26m
Affected: Phone - Inbound
Timeline · 4 updates
  1. investigating Aug 05, 2025, 08:09 PM UTC

    The ServiceChannel SRE team is currently investigating an issue affecting the ServiceChannel platform. We will provide an ETA shortly. Thank you for your patience.

  2. investigating Aug 05, 2025, 08:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 05, 2025, 08:11 PM UTC

    We are currently working with our Carrier to resolve inbound call issues at our Service Center.

  4. resolved Aug 05, 2025, 08:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2025

Looker Performance Degradation & interrupted service

Detected by Pingoru
Jul 21, 2025, 03:39 PM UTC
Resolved
Jul 22, 2025, 01:03 PM UTC
Duration
21h 23m
Affected: Data DirectAnalytics DashboardAnalytics Download
Timeline · 5 updates
  1. investigating Jul 21, 2025, 03:39 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 21, 2025, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 21, 2025, 08:54 PM UTC

    We are actively working with Looker support to resolve the issue

  4. monitoring Jul 22, 2025, 12:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 22, 2025, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →