ControlMap Service Outage
Timeline · 1 update
- resolved Aug 24, 2026, 05:46 PM UTC
ControlMap was unavailable from 12:49 to 13:06. The service has been restored and is operating normally.
ScalePad Outage History
ScalePad is up right nowScalePad had 45 outages in the last 2 years totaling 630h 29m of downtime — averaging 1.8 incidents per month.
There were 45 ScalePad outages since August 31, 2025 totaling 630h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Schedule Reports & Hardware Reports including Agreements page can’t be used
Affected: Lifecycle Manager
Timeline · 3 updates
- investigating Aug 20, 2026, 03:12 PM UTC
We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.
- investigating Aug 20, 2026, 03:42 PM UTC
We are investigating an issue affecting report creation and delivery. Scheduled Reports & Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.
- resolved Aug 20, 2026, 06:12 PM UTC
This incident has been resolved.
Quoter: Multiple integrations stuck in a "queued" state
Affected: Quoter
Timeline · 3 updates
- investigating Aug 19, 2026, 02:06 PM UTC
We are investigating reports of several integrations continuously showing a "Currently in Queue" status. We will update this incident as we identify the cause.
- monitoring Aug 19, 2026, 03:31 PM UTC
We've identified and restarted a stalled service and are observing queued jobs get processed again. We are monitoring the situation to ensure it continues to function as expected.
- resolved Aug 19, 2026, 07:28 PM UTC
This incident has been resolved.
Administrator functions for ScalePad Hub
Affected: Lifecycle ManagerScalePad.comBackup RadarLifecycle InsightsControlMapQuoterCognition360
Timeline · 2 updates
- investigating Aug 18, 2026, 12:47 PM UTC
Administrator functions for ScalePad Hub is experiencing an outage. We are investigating and will have a solution shortly.
- resolved Aug 18, 2026, 05:02 PM UTC
This incident has been resolved.
Quoter: Email Delivery Issues to Microsoft Email Addresses
Affected: Quoter
Timeline · 2 updates
- investigating Aug 17, 2026, 03:25 PM UTC
Quoter: Email deliverability to Microsoft-based emails is failing. SendGrid, our third party email delivery partner, has confirmed that Microsoft has erroneously blocked a massive number of IPs. We are working to resolve this with Microsoft as quickly as possible, as our sending reputation is extremely high and there is no reason for us to be added to their block list.
- resolved Aug 17, 2026, 06:36 PM UTC
The email delivery issue affecting Microsoft-based email addresses has been resolved. The issue impacted emails sent between approximately August 14, 2026 at 2:15 PM PST and August 15, 2026 at 7:43 PM PST. Email delivery to Microsoft-based addresses is now operating normally. We apologize for any inconvenience this may have caused.
Lifecycle Manager - 1 Free LMX Client not applying LMX features
Affected: Lifecycle Manager
Timeline · 2 updates
- identified Jul 23, 2026, 05:10 PM UTC
We have identified an issue where LMX features are not applying to the 1 free LMX license as expected. We’ve identified the cause and are urgently working on a resolution.
- resolved Jul 23, 2026, 11:43 PM UTC
This incident has been resolved.
Lifecycle Manager: Login issues
Affected: Lifecycle Manager
Timeline · 4 updates
- investigating Jul 22, 2026, 09:07 PM UTC
We are currently investigating this issue.
- investigating Jul 22, 2026, 09:07 PM UTC
There is an identified issue preventing partners from signing in with SSO, we are resolving the issue and will share updates within the next 30 minutes.
- monitoring Jul 22, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 10:21 PM UTC
This incident has been resolved.
Lifecycle Manager: Sync Delays
Affected: Lifecycle Manager
Timeline · 3 updates
- identified Jul 13, 2026, 04:29 PM UTC
We’ve identified a challenge where a subset of Lifecycle Manager integrations haven’t automatically synced since 07/11. Some syncs are also not running when manually triggered. We’ve identified the cause and are urgently working on a resolution. We expect syncs to start running for all affected accounts by the end of today, with updated data in all accounts by this evening, or tomorrow at the very latest for larger syncs.
- monitoring Jul 14, 2026, 03:52 PM UTC
We are seeing data syncing correctly and monitoring the situation for all partners.
- resolved Jul 16, 2026, 05:14 PM UTC
This incident has been resolved.
Lifecycle Manager: degraded performance
Affected: Lifecycle Manager
Timeline · 4 updates
- investigating Jun 23, 2026, 03:04 PM UTC
We are experiencing degraded performance in Lifecycle Manager. An investigation is undergoing,
- identified Jun 23, 2026, 07:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 23, 2026, 08:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2026, 01:36 PM UTC
This incident has been resolved.
Partner accounts are currently unable to view Agreement details from the agreements list page
Affected: Lifecycle Manager
Timeline · 2 updates
- investigating Jun 22, 2026, 05:26 PM UTC
Partner accounts are currently unable to view Agreement details from the agreements list page in Lifecycle Manager. We are working on a fix and deploying shortly.
- resolved Jun 23, 2026, 07:12 AM UTC
This has been resolved and is working correctly now.
Contract / Agreement sync in Lifecycle Manager
Affected: Lifecycle Manager
Timeline · 2 updates
- investigating Jun 19, 2026, 04:58 PM UTC
We are investigating an issue affecting contract and agreement data in Lifecycle Manager for some partners. Impacted users may see contracts or agreements older than 2 years missing from the Agreements page, or sync attempts showing no new or updated contracts. Our team is actively working to identify the cause and restore normal behaviour.
- resolved Jun 19, 2026, 08:40 PM UTC
This issue has been resolved. Please note that contract/agreement data may take up to 24 hours to appear in your Lifecycle Manager account while processing completes.
Lifecycle Manager: Investigating Datto RMM Sync Failures
Affected: Lifecycle Manager
Timeline · 3 updates
- identified Jun 18, 2026, 06:32 PM UTC
We have identified an issue affecting Datto RMM syncs in Lifecycle Manager since the evening of June 16. Some partners may see failed syncs or stale data while we work on a resolution.
- monitoring Jun 19, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2026, 03:28 PM UTC
This incident has been resolved.
Quoter: Integration Sync Delays
Affected: Quoter
Timeline · 3 updates
- investigating Jun 18, 2026, 01:05 PM UTC
We are investigating reports of delayed integration pushes affecting some PSA integrations, including Autotask, ConnectWise, and Halo. We will provide an update once we have more information.
- monitoring Jun 18, 2026, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 06:05 PM UTC
This incident has been resolved.
Degraded Service
Timeline · 1 update
- resolved Jun 16, 2026, 07:54 PM UTC
From June 11-16, some Lifecycle Manager data was delayed from appearing in the app due to an upstream data refresh issue encountered during work to improve sync performance. This did not affect all datasets, but it did impact tickets, Microsoft SaaS data, contact data, and contracts. The issue has been resolved and targeted re-syncs were run for affected accounts. Service is now operating normally again, but it make take another 24 hours to complete the data sync. If you still notice data inconsistencies after 10:00 AM PT on June 17, please contact our Support team at [email protected]. Thank you for your patience and understanding as we work towards a stronger sync experience in Lifecycle Manager.
Lifecycle Manager: Request failed errors on several pages.
Affected: Lifecycle Manager
Timeline · 3 updates
- investigating Jun 04, 2026, 07:20 PM UTC
We are currently investigating an issue causing several features of Lifecycle Manager to return "Request failed" errors when accessed. We will provide more information here as it becomes available.
- identified Jun 04, 2026, 07:40 PM UTC
We've identified the affected service and have deployed mitigations while we continue our root cause investigations.
- resolved Jun 04, 2026, 08:19 PM UTC
Following the mitigations we deployed, we've seen no further errors on the affected services. We're now marking this incident as resolved and will continue our root cause analysis. Thank you very much for your patience.
C360: Delayed Data Processing for North American Partners
Affected: Cognition360
Timeline · 2 updates
- investigating May 29, 2026, 07:43 PM UTC
Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region. The Azure issue began ~10:00 PM PST on May 28th, caused by power outages. C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity. Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend. Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status
- resolved Jun 01, 2026, 02:28 PM UTC
Cognition360 data processing has fully caught up for all North American partners over the weekend as Azure's Western US regional issue was resolved. As previously mentioned, there was no data loss due to this. The impact was limited to temporary processing delays, and all C360 services are now operating normally. Thank you very much for your patience.
Workstation Assurance service request form
Affected: Lifecycle Manager
Timeline · 2 updates
- identified May 28, 2026, 03:55 PM UTC
Our in-app Workstation Assurance service request form is currently not allowing submissions - we’ve identified the cause and are working urgently on a resolution. While we work to get this resolved in-app, the workaround is to use our external service request form for any workstation requests: 1/ Navigate to Covered Assets: https://app.scalepad.com/marketplace/covered 2/ Click “Coverage Info” to download the Coverage Card for this order 3/ Sign out of the ScalePad App 4/ Use our public service request form to get service, filling in required fields with details from the Coverage Card: https://app.scalepad.com/support/get-service
- resolved May 28, 2026, 05:23 PM UTC
This incident has been resolved.
Service Unavailable - ControlMap [US]
Affected: ControlMap
Timeline · 2 updates
- investigating May 19, 2026, 02:13 PM UTC
We are currently investigating this issue.
- resolved May 19, 2026, 02:37 PM UTC
This incident has been resolved.
Lifecycle Manager: Integrations sync issues
Affected: Lifecycle Manager
Timeline · 3 updates
- identified May 15, 2026, 04:09 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an “unexpected error” since 12/05. We have identified the cause and are working urgently on a resolution.
- identified May 15, 2026, 04:41 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an “unexpected error” since 2026-05-12. We have identified the cause and are working urgently on a resolution.
- resolved May 15, 2026, 11:25 PM UTC
This incident has been resolved.
Lifecycle Manager: unexpected error in integrations
Timeline · 1 update
- resolved May 15, 2026, 04:07 PM UTC
Some Lifecycle Manager integrations across a subset of accounts are seeing sync failures with an "unexpected error". We have identified the cause and are working urgently on a resolution
Lifecycle Manager: View Contacts Page
Affected: Lifecycle Manager
Timeline · 2 updates
- investigating May 06, 2026, 09:33 PM UTC
We’re aware of an issue preventing access to the Contacts page in Lifecycle Manager. We’re working urgently on a resolution and will update here as soon as we know more.
- resolved May 06, 2026, 11:33 PM UTC
This incident has been resolved.
ControlMap: GovCloud region inaccessible
Affected: ControlMap
Timeline · 2 updates
- identified May 05, 2026, 02:53 PM UTC
We're aware of a certificate issue preventing users from logging in to ControlMap GovCloud environments. Our team is actively working on a fix and we'll share an update as soon as we have one. Thank you for your patience.
- resolved May 05, 2026, 03:10 PM UTC
We've successfully resolved the issue. ControlMap GovCloud environments are now accessible as normal and we are actively monitoring for any further problems. If you continue to experience any issues, please reach out to our support team. Thank you very much for your patience.
Lifecycle Manager: Apple Warranty Lookup
Affected: Lifecycle Manager
Timeline · 2 updates
- identified Apr 22, 2026, 09:06 PM UTC
We’ve identified an issue which is preventing new Apple warranty lookup data from populating as expected in Lifecycle Manager. We’re working to resolve the situation as soon as possible and will post updates here as more information becomes available.
- resolved May 12, 2026, 08:36 PM UTC
This incident has been resolved.
ControlMap in US region sends too many emails
Affected: ControlMap
Timeline · 4 updates
- investigating Apr 09, 2026, 02:27 PM UTC
We are currently investigating this issue.
- investigating Apr 09, 2026, 05:12 PM UTC
We have found the issue and have implement a configuration change.
- monitoring Apr 09, 2026, 08:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 06:45 PM UTC
This incident has been resolved.
Lifecycle Insights: Dell warranty lookups failing
Affected: Lifecycle Insights
Timeline · 2 updates
- identified Apr 07, 2026, 04:32 PM UTC
We've identified an issue with our 3rd party integration with Dell which is preventing warranty lookups from working as expected. We're working with Dell to resolve the situation as soon as possible and will post updates here as more information becomes available. Thank you for your patience.
- resolved Apr 16, 2026, 09:20 PM UTC
We've successfully resolved the underlying issue with Dell warranty calls in Lifecycle Insights. Those warranty look ups will now function as expected. Thank you very much for your patience.