ScalePad incident

Schedule Reports & Hardware Reports including Agreements page can’t be used

Major Resolved View vendor source →

ScalePad experienced a major incident on August 20, 2026 affecting Lifecycle Manager, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 03:12 PM UTC
Resolved
Aug 20, 2026, 06:12 PM UTC
Duration
2h 59m
Detected by Pingoru
Aug 20, 2026, 03:12 PM UTC

Affected components

Lifecycle Manager

Update timeline

  1. investigating Aug 20, 2026, 03:12 PM UTC

    We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.

  2. investigating Aug 20, 2026, 03:42 PM UTC

    We are investigating an issue affecting report creation and delivery. Scheduled Reports & Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.

  3. resolved Aug 20, 2026, 06:12 PM UTC

    This incident has been resolved.