ScalePad Outage History

We are currently investigating this issue.

We are continuing to investigate this issue.

We are investigating an issue affecting report creation and delivery. Scheduled Reports may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.

We are investigating an issue affecting report creation and delivery. Scheduled Reports & Agreements may display a blank screen, and the Hardware Lifecycle Report option from the Client Summary page may not open. Customers may be unable to create or send these reports. Our team is working to identify the cause and restore normal functionality. We will provide another update as more information becomes available.

We are investigating reports of several integrations continuously showing a "Currently in Queue" status. We will update this incident as we identify the cause.

Administrator functions for ScalePad Hub is experiencing an outage. We are investigating and will have a solution shortly.

Quoter: Email deliverability to Microsoft-based emails is failing. SendGrid, our third party email delivery partner, has confirmed that Microsoft has erroneously blocked a massive number of IPs. We are working to resolve this with Microsoft as quickly as possible, as our sending reputation is extremely high and there is no reason for us to be added to their block list.

We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading. Our engineering team is actively reviewing the underlying cause and working toward a resolution.

We are currently investigating this issue.

There is an identified issue preventing partners from signing in with SSO, we are resolving the issue and will share updates within the next 30 minutes.

We are experiencing degraded performance in Lifecycle Manager. An investigation is undergoing,

Partner accounts are currently unable to view Agreement details from the agreements list page in Lifecycle Manager. We are working on a fix and deploying shortly.

We are investigating an issue affecting contract and agreement data in Lifecycle Manager for some partners. Impacted users may see contracts or agreements older than 2 years missing from the Agreements page, or sync attempts showing no new or updated contracts. Our team is actively working to identify the cause and restore normal behaviour.

We are investigating reports of delayed integration pushes affecting some PSA integrations, including Autotask, ConnectWise, and Halo. We will provide an update once we have more information.

We are currently investigating an issue causing several features of Lifecycle Manager to return "Request failed" errors when accessed. We will provide more information here as it becomes available.

Cognition360 data processing is currently delayed for some North American partners due to an issue in the Azure West US region. The Azure issue began ~10:00 PM PST on May 28th, caused by power outages. C360 Services are beginning to come back online, but processing has not yet fully recovered. Data processing delays may continue until traffic volumes subside and services return to normal capacity. Note: there is no data loss - the impact is limited to delayed processing. We are confident processing will fully catch up over the weekend. Please see Microsoft’s Status page for more info if needed: https://azure.status.microsoft/en-gb/status

We are currently investigating this issue.

We’re aware of an issue preventing access to the Contacts page in Lifecycle Manager. We’re working urgently on a resolution and will update here as soon as we know more.