ScalePad incident

Degraded Performance Affecting ControlMap Access

Major Resolved View vendor source →

ScalePad experienced a major incident on August 7, 2026 affecting ControlMap, lasting 39d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 07:30 PM UTC
Resolved
Sep 16, 2026, 12:10 AM UTC
Duration
39d 4h
Detected by Pingoru
Aug 07, 2026, 07:30 PM UTC

Affected components

ControlMap

Update timeline

  1. investigating Aug 07, 2026, 07:13 PM UTC

    We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading. Our engineering team is actively reviewing the underlying cause and working toward a resolution.

  2. monitoring Aug 07, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2026, 12:10 AM UTC

    This incident has been resolved.