ScalePad incident

Degraded Performance Affecting ControlMap Access

Minor Ongoing View vendor source →

ScalePad is currently experiencing a minor incident affecting ControlMap, which began 8h ago. The vendor's full update timeline is below.

Started
Aug 07, 2026, 07:30 PM UTC
Resolved
Ongoing
Duration
● 8h 26m
Detected by Pingoru
Aug 07, 2026, 07:30 PM UTC

Affected components

ControlMap

Update timeline

  1. investigating Aug 07, 2026, 07:13 PM UTC

    We are investigating reports of degraded performance in ControlMap. Users may experience extended loading times when accessing the MSP Portal, and tenants may open to a grey screen before eventually loading. Our engineering team is actively reviewing the underlying cause and working toward a resolution.

  2. monitoring Aug 07, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.