ScalePad incident

Login issues on multiple products

Major Resolved View vendor source →

ScalePad experienced a major incident on September 28, 2026 affecting Backup Radar and Lifecycle Insights and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 05:30 PM UTC
Resolved
Sep 28, 2026, 06:50 PM UTC
Duration
1h 19m
Detected by Pingoru
Sep 28, 2026, 05:30 PM UTC

Affected components

Backup RadarLifecycle InsightsControlMapQuoter

Update timeline

  1. investigating Sep 28, 2026, 05:30 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 28, 2026, 06:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 28, 2026, 06:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 28, 2026, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 28, 2026, 06:50 PM UTC

    This incident has been resolved.