Samanage experienced a minor incident on October 2, 2025 affecting Application (North America), lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2025, 08:15 PM UTC
We are aware of the reports regarding system slowness and performance issues. We are investigating the issue to identify the cause and implement a resolution as quickly as possible.
- monitoring Oct 02, 2025, 08:45 PM UTC
A fix has been implemented. We will continue to monitor the system closely to ensure there is no further impact.
- resolved Oct 02, 2025, 11:24 PM UTC
After monitoring the Service Desk application for the past few hours, we can confirm that it has remained stable following the recent fix implementation. We are now marking this issue as resolved. If you experience any further issues, please don’t hesitate to contact us at [email protected].