Resolved after 7 hours 11 minutes, affecting Application (EMEA), on January 6, 2026.
Service Desk EU data-center degradation issue affecting the application has now been restored. System performance is now normal and the application is operating as expected. We continue to monitor performance closely to ensure ongoing stability and reliability.
Affected components
Update timeline
- investigating Jan 06, 2026, 10:47 AM UTC
We are currently investigating an issue affecting Service Desk in EU Data Center. Round-robin assignment and Automation Rules process are delayed, this affects automation assigning and or updating incidents. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
- investigating Jan 06, 2026, 11:14 AM UTC
We have identified performance degradation in the Service Desk application within EUDC. This issue is impacting multiple functionalities of the application. Our team is actively investigating the issue and working to identify the root cause. Further updates will be shared as more information becomes available.
- monitoring Jan 06, 2026, 02:32 PM UTC
Service Desk EU data-center degradation issue affecting the application has now been restored. System performance is now normal and the application is operating as expected. We continue to monitor performance closely to ensure ongoing stability and reliability.
- resolved Jan 06, 2026, 05:59 PM UTC
This incident has been resolved.
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