Slow Performance & Error 500

Update timeline

1. investigating Apr 03, 2026, 12:33 PM UTC

   We are currently investigating reports of slow performance and intermittent Error 500 issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.

2. identified Apr 03, 2026, 01:00 PM UTC

   We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

3. monitoring Apr 03, 2026, 01:42 PM UTC

   We have completed the fix for this issue and will continue to monitor the situation to ensure stability.

4. investigating Apr 03, 2026, 03:08 PM UTC

   We have observed unexpected behavior following the recent fix and are currently reviewing the issue. Our team is continuing to investigate while working to ensure full stability. We appreciate your patience and will provide further updates as soon as more information becomes available.

5. investigating Apr 03, 2026, 04:29 PM UTC

   We are actively investigating continued unexpected behavior following a recent fix. Our team is working to ensure full stability. We appreciate your patience and will share another update as soon as more information is available.

6. monitoring Apr 03, 2026, 05:56 PM UTC

   We are seeing improved results on our end and are continuing to monitor performance closely. We are also working to confirm whether customers are seeing similar improvement while we continue to ensure full stability. We appreciate your patience and will provide another update as soon as more information becomes available.

7. resolved Apr 03, 2026, 09:57 PM UTC

   We have continued to monitor the service and have not observed any further issues. Additionally, we have not received any new reports of slow performance or Error 500 errors. At this time, the incident is considered resolved. If further assistance is needed, please contact [email protected]. Thank you for your patience throughout this process.