Samanage incident

Error 500: Service interruption

Resolved after 2 hours 1 minute, affecting Application (North America), on May 6, 2026.

resolved May 06, 2026, 03:25 PM UTC

Following an extended monitoring period, the issue has not reappeared, and no further impact has been reported. Services are operating normally, and we consider this incident resolved. If you experience any additional issues or need assistance, please contact us at [email protected], and our team will be glad to help.

Started
May 06, 2026, 01:23 PM UTC
Resolved
May 06, 2026, 03:25 PM UTC
Duration
2h 1m
Detected by Pingoru
May 06, 2026, 01:23 PM UTC

Affected components

Application (North America)

Update timeline

  1. investigating May 06, 2026, 01:23 PM UTC

    We are aware of an issue that caused the application to be unavailable for a few minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.

  2. monitoring May 06, 2026, 01:53 PM UTC

    The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.

  3. resolved May 06, 2026, 03:25 PM UTC

    Following an extended monitoring period, the issue has not reappeared, and no further impact has been reported. Services are operating normally, and we consider this incident resolved. If you experience any additional issues or need assistance, please contact us at [email protected], and our team will be glad to help.

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