Resolved after 17 hours 35 minutes, affecting Application (North America), on September 4, 2025.
Our engineering team has recently implemented a fix to address the reported issue regarding user search. We are currently monitoring the stability of the application to ensure the problem has been resolved. If you continue to experience any issues, please contact us at [email protected] for further assistance.
Affected components
Update timeline
- identified Sep 04, 2025, 02:49 PM UTC
There is a known issue when searching user via Global Search or user search field within users list for Service Desk instance residing in US Data Center. Even though the user exist in Service Desk the query is not returning results, we are aware of this problem and our engineering team is currently working to fix it as soon as possible. We apologize for the inconvenience and your patience.
- identified Sep 04, 2025, 04:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 04, 2025, 06:56 PM UTC
We've identified the issue affecting user search functionality, including global search and context search. A fix has been prioritized, but it must be applied outside of production hours due to its nature. We appreciate your patience and will provide an update once the fix is implemented.
- resolved Sep 05, 2025, 08:24 AM UTC
Our engineering team has recently implemented a fix to address the reported issue regarding user search. We are currently monitoring the stability of the application to ensure the problem has been resolved. If you continue to experience any issues, please contact us at [email protected] for further assistance.
Your product runs on more than Samanage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services