Resolved after 1 hour 32 minutes, affecting Application (EMEA), on January 9, 2026.
Scheduled service catalog item are now being processed. We are monitoring the situation closely to ensure continued stability.
Affected components
Update timeline
- investigating Jan 09, 2026, 09:27 AM UTC
We are aware of an issue affecting a scheduled Service Desk service catalog item in our EU data center. Our team is actively working to identify the root cause and restore normal functionality. Additional updates will be shared as they become available.
- identified Jan 09, 2026, 09:36 AM UTC
Additional resources have been allocated to help manage the queue. As a result, the backlog is now being processed efficiently, and pending items are getting cleared. Additional updates will be shared as they become available.
- monitoring Jan 09, 2026, 10:09 AM UTC
Scheduled service catalog item are now being processed. We are monitoring the situation closely to ensure continued stability.
- resolved Jan 09, 2026, 11:00 AM UTC
This incident has been resolved.
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