Samanage Outage History

Samanage is up right now

Samanage had 44 outages in the last 2 years totaling 1153h 10m of downtime — averaging 1.8 incidents per month.

There were 44 Samanage outages since May 28, 2024 totaling 1153h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.samanage.com

Minor May 3, 2025

US Data Center: Disruption in Service Catalog Workflows Using Process Integrations

Detected by Pingoru
May 03, 2025, 10:42 AM UTC
Resolved
May 05, 2025, 02:36 PM UTC
Duration
2d 3h
Affected: API
Timeline · 4 updates
  1. investigating May 03, 2025, 10:42 AM UTC

    We have received reports that process workflows (service catalogs) utilizing process integrations have stopped functioning as expected. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and appreciate your patience. If you have any questions or require assistance, please contact us at [email protected].

  2. identified May 03, 2025, 10:48 AM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  3. monitoring May 03, 2025, 01:51 PM UTC

    A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

  4. resolved May 05, 2025, 02:36 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Minor April 25, 2025

US Data Center: Service Desk Email Creation Delays

Detected by Pingoru
Apr 25, 2025, 03:13 PM UTC
Resolved
Apr 25, 2025, 06:01 PM UTC
Duration
2h 48m
Affected: Application (North America)
Timeline · 4 updates
  1. investigating Apr 25, 2025, 03:13 PM UTC

    We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident creation via email.

  2. identified Apr 25, 2025, 04:01 PM UTC

    We have identified the root cause of the reported issue, and our team is actively working on a fix. This issue has been affecting overall product performance, including delays and errors when loading pages and reports. We’ll continue to provide updates as progress is made.

  3. monitoring Apr 25, 2025, 04:48 PM UTC

    A fix has been deployed to production. We will continue to monitor the app's performance.

  4. resolved Apr 25, 2025, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 21, 2025

Multiple and Duplicate Email Notifications

Detected by Pingoru
Mar 21, 2025, 02:51 PM UTC
Resolved
Mar 26, 2025, 03:29 PM UTC
Duration
5d
Affected: Email services
Timeline · 4 updates
  1. investigating Mar 21, 2025, 02:51 PM UTC

    We are currently seeing multiple or duplicated notification emails and notifications even for resolved incidents and previous task. Our team is currently aware of this issue and currently investigating the cause.

  2. investigating Mar 21, 2025, 05:49 PM UTC

    We are still investigating the issue with Service Desk email notifications. We have received reports that emails were delivered today about events that occurred in the past. We are working closely with our email vendor regarding this incident.

  3. investigating Mar 21, 2025, 10:25 PM UTC

    The email service appears stable, but we will continue to monitor its performance throughout the weekend to ensure consistent reliability.

  4. resolved Mar 26, 2025, 03:29 PM UTC

    We have been monitoring the stability of our email services for several days and have not seen any reoccurrences of the reported issue. If you have any questions or need further assistance, please reach out to our support team at [email protected].

Read the full incident report →

Minor March 17, 2025

US Data Center: Service Desk Email Notification Delays

Detected by Pingoru
Mar 17, 2025, 08:07 PM UTC
Resolved
Mar 18, 2025, 12:01 AM UTC
Duration
3h 54m
Affected: Email services
Timeline · 5 updates
  1. investigating Mar 17, 2025, 08:07 PM UTC

    We are currently experiencing significant delays with the Service Desk notifications. Our team is actively working on a fix to resolve this issue as quickly as possible. Please note that other areas of the application remain functional. If you have any questions or need further assistance, please contact us at [email protected].

  2. identified Mar 17, 2025, 09:02 PM UTC

    We've identified the cause of the reported issue and are still working on a fix. Thank you for your patience.

  3. monitoring Mar 17, 2025, 09:33 PM UTC

    We have successfully deployed a fix to the production environment. Our team will continue to monitor the application's performance to ensure everything runs smoothly.

  4. monitoring Mar 17, 2025, 10:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 18, 2025, 12:01 AM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Major February 26, 2025

US Data Center - Performance issues with the Service Desk application

Detected by Pingoru
Feb 26, 2025, 03:45 PM UTC
Resolved
Feb 26, 2025, 10:38 PM UTC
Duration
6h 53m
Affected: Application (North America)
Timeline · 6 updates
  1. investigating Feb 26, 2025, 03:45 PM UTC

    We are currently investigating a potential widespread issue regarding the Service Desk tool, including: - Slow loading times. - Automation rules not running as expected. - Frequent "Failed to Save" errors, appearing as red pop-ups during actions. - Service Catalog workflows are not starting automatically and need to be initiated manually. - Email notifications not being sent out. - Round-robin assignments not working as expected.

  2. identified Feb 26, 2025, 04:30 PM UTC

    We have identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience. Please note that even if the comment posting shows as "Failed to save," it is still being added. Reposting the comment may lead to duplicate entries. Please contact us at [email protected] if you have questions.

  3. identified Feb 26, 2025, 06:47 PM UTC

    We have identified the root cause of the issue and are currently testing the fix. Due to the nature of the fix, the current notifications in the Notification Bell will be cleared. However, all new in-app notifications will function as expected moving forward. Rest assured, we will work on restoring the past notifications in the coming days.

  4. identified Feb 26, 2025, 07:57 PM UTC

    We are currently deploying the fix to production. We'll post another update once the deployment is complete.

  5. monitoring Feb 26, 2025, 08:11 PM UTC

    A fix has been deployed to the production. We will continue to monitor the app's performance.

  6. resolved Feb 26, 2025, 10:38 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Minor February 10, 2025

Issue with creating Incidents via Email

Detected by Pingoru
Feb 10, 2025, 04:04 PM UTC
Resolved
Feb 10, 2025, 09:30 PM UTC
Duration
5h 25m
Affected: Application (North America)Application (EMEA)Application (APAC)
Timeline · 3 updates
  1. investigating Feb 10, 2025, 04:04 PM UTC

    There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work, the problem is specifically with emails).

  2. monitoring Feb 10, 2025, 05:27 PM UTC

    Inbound emails are now processing as expected. We will continue to monitor.

  3. resolved Feb 10, 2025, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Dependent Fields on Change Requests aren't working as expected

Detected by Pingoru
Feb 06, 2025, 08:21 PM UTC
Resolved
Feb 10, 2025, 02:55 PM UTC
Duration
3d 18h
Affected: Application (North America)Application (EMEA)Application (APAC)
Timeline · 3 updates
  1. investigating Feb 06, 2025, 08:21 PM UTC

    We are actively investigating an issue with the Service Desk application, specifically concerning the malfunction of dependent fields on Change Requests.

  2. monitoring Feb 10, 2025, 01:00 AM UTC

    A fix has been deployed to address the recent issue. We are actively monitoring the situation to ensure stability and performance.

  3. resolved Feb 10, 2025, 02:55 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Minor December 26, 2024

US Data Center - Latency in the SWSD app

Detected by Pingoru
Dec 26, 2024, 02:34 PM UTC
Resolved
Dec 26, 2024, 04:11 PM UTC
Duration
1h 37m
Affected: Application (North America)
Timeline · 3 updates
  1. investigating Dec 26, 2024, 02:34 PM UTC

    We are looking into a possible widespread issue with the Service Desk tool, where new incidents are not showing up on the All Incidents page right away.

  2. monitoring Dec 26, 2024, 02:59 PM UTC

    The fix has been implemented, and we will keep monitoring the app's performance.

  3. resolved Dec 26, 2024, 04:11 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Minor December 18, 2024

US Data Center - Delays in Incident and Comment Creation via Email

Detected by Pingoru
Dec 18, 2024, 07:54 PM UTC
Resolved
Dec 18, 2024, 09:40 PM UTC
Duration
1h 45m
Affected: Email services
Timeline · 3 updates
  1. investigating Dec 18, 2024, 07:54 PM UTC

    We are currently investigating a potential widespread issue with the Service Desk tool, specifically concerning delays in incident and comment creation via email.

  2. monitoring Dec 18, 2024, 08:43 PM UTC

    We've implemented a fix for the issue, and we'll keep monitoring to ensure no further impact is expected.

  3. resolved Dec 18, 2024, 09:40 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Notice October 23, 2024

Portal users are getting an "Unauthorized" error when creating incidents using Microsoft Edge

Detected by Pingoru
Oct 23, 2024, 07:04 PM UTC
Resolved
Nov 11, 2024, 02:33 AM UTC
Duration
18d 7h
Timeline · 3 updates
  1. identified Oct 23, 2024, 07:04 PM UTC

    We have received reports indicating that end-users encounter an error when attempting to create incidents in the Service Desk portal despite having the correct permissions. The error message displayed is: "You are not authorized to create this object. Please check your role permissions or contact your system administrator." Upon investigation, it was determined that this issue is caused by the browser (Microsoft Edge) auto-filling the incident fields. While we investigate this further, the workarounds are listed below. 1. Disable the auto-fill feature in Microsoft Edge. 2. Use another browser or a private/incognito window. 3. Remove the pre-filled requester and manually select "Me" from the requester field. This does not impact incident creation via email. Users can still create tickets by sending an email to your service desk dropbox (Setup > Account > Email Settings). If you have any questions, please contact us at [email protected].

  2. monitoring Nov 07, 2024, 07:22 PM UTC

    A fix has been implemented. We will continue to monitor the situation to ensure no further impact occurs.

  3. resolved Nov 11, 2024, 02:33 AM UTC

    This issue has been resolved. Please reach out to [email protected] if you need further assistance.

Read the full incident report →

Minor October 15, 2024

Large API Requests Fail with 500 Error - All Data Centers

Detected by Pingoru
Oct 15, 2024, 07:59 PM UTC
Resolved
Oct 16, 2024, 12:32 PM UTC
Duration
16h 32m
Affected: API (EMEA)API (APAC)API
Timeline · 2 updates
  1. investigating Oct 15, 2024, 07:59 PM UTC

    We are investigating an issue where API requests that take longer then 30 seconds end up with a 500 error. Right now, we are seeing any API request that takes less than 30 seconds succeed with no issues. The main component that is impacted currently is our PowerBI integration. Note that there is no workaround for the PowerBI integration as the team is working on resolving the issue.

  2. resolved Oct 16, 2024, 12:32 PM UTC

    The team identified and resolved the issue that was causing APIs that took over 30 seconds to request to fail. If you are using the PowerBI integration, you should be able to rerun your sync and the new data will appear. If you are continuing to see issues with API timeouts or 500 errors, please open a support ticket at [email protected].

Read the full incident report →

Minor October 14, 2024

Process integrations currently not working and showing an "Unauthorized" error.

Detected by Pingoru
Oct 14, 2024, 04:02 PM UTC
Resolved
Oct 14, 2024, 09:59 PM UTC
Duration
5h 56m
Affected: Application (North America)Application (EMEA)Application (APAC)API (EMEA)API (APAC)APIInventory (EMEA)Inventory (APAC)InventoryEmail services (EMEA)Email Services (APAC)Email services
Timeline · 5 updates
  1. investigating Oct 14, 2024, 04:02 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 14, 2024, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 14, 2024, 05:09 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  4. monitoring Oct 14, 2024, 06:44 PM UTC

    A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

  5. resolved Oct 14, 2024, 09:59 PM UTC

    This issue has been resolved. If you need further assistance, please contact us at [email protected].

Read the full incident report →

Minor September 26, 2024

US Data Center - Delays in Email Notifications

Detected by Pingoru
Sep 26, 2024, 05:53 PM UTC
Resolved
Sep 26, 2024, 09:13 PM UTC
Duration
3h 19m
Affected: Email services
Timeline · 4 updates
  1. investigating Sep 26, 2024, 05:53 PM UTC

    We are currently investigating reports of delayed Email Notifications.

  2. identified Sep 26, 2024, 06:30 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  3. monitoring Sep 26, 2024, 06:34 PM UTC

    A fix has been implemented and we are monitoring for any additional impact.

  4. resolved Sep 26, 2024, 09:13 PM UTC

    This issue has been resolved. Email notifications from the Service Desk are now being delivered as expected. Notifications during the degradation period should now be received. Please reach out to [email protected] if you need further assistance.

Read the full incident report →

Minor September 9, 2024

US Data Center Email Notifications are not being sent out

Detected by Pingoru
Sep 09, 2024, 01:53 AM UTC
Resolved
Sep 09, 2024, 09:30 AM UTC
Duration
7h 37m
Affected: Application (North America)Email services
Timeline · 2 updates
  1. investigating Sep 09, 2024, 01:53 AM UTC

    Service Desk email notifications are not being delivered/received. The application is undergoing email delivery issues, we are currently investigating the issue.

  2. resolved Sep 09, 2024, 09:30 AM UTC

    Service Desk email notifications are now being delivered as expected. Email notifications from previous and newly created incidents during the degradation should now be delivered.

Read the full incident report →

Minor August 13, 2024

Emails missing the service request inputs

Detected by Pingoru
Aug 13, 2024, 04:12 PM UTC
Resolved
Aug 13, 2024, 10:04 PM UTC
Duration
5h 51m
Affected: Application (North America)Application (EMEA)Application (APAC)
Timeline · 5 updates
  1. investigating Aug 13, 2024, 04:12 PM UTC

    We are currently investigating this issue where the Service Desk emails do not include the service request inputs under the Attributes section of the emails.

  2. identified Aug 13, 2024, 07:14 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  3. monitoring Aug 13, 2024, 07:41 PM UTC

    A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

  4. monitoring Aug 13, 2024, 08:08 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2024, 10:04 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Major August 12, 2024

US Data Center: Email notifications not being sent out

Detected by Pingoru
Aug 12, 2024, 09:08 PM UTC
Resolved
Aug 12, 2024, 10:52 PM UTC
Duration
1h 43m
Affected: Email services
Timeline · 4 updates
  1. investigating Aug 12, 2024, 09:08 PM UTC

    We are currently investigating a potential widespread issue regarding the Service Desk tool.

  2. identified Aug 12, 2024, 09:52 PM UTC

    We have identified the cause of the issue and are actively working on a solution. Thank you for your patience.

  3. monitoring Aug 12, 2024, 10:03 PM UTC

    We've implemented a fix for the issue, and we'll keep monitoring to ensure no further impact is expected.

  4. resolved Aug 12, 2024, 10:52 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Minor August 12, 2024

Unable to change Incidents State to Closed

Detected by Pingoru
Aug 12, 2024, 02:53 PM UTC
Resolved
Aug 12, 2024, 06:29 PM UTC
Duration
3h 35m
Affected: Application (North America)
Timeline · 4 updates
  1. investigating Aug 12, 2024, 02:53 PM UTC

    We are seeing an issue when updating the Incident state from Resolve to Closed. This issue appears to only affect incidents that are created today. Our team is currently investigating this matter and further updates will be provided.

  2. identified Aug 12, 2024, 04:26 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  3. monitoring Aug 12, 2024, 05:25 PM UTC

    A fix has been implemented, and we will continue to monitor the issue. Please contact [email protected] if the problem persists.

  4. resolved Aug 12, 2024, 06:29 PM UTC

    This issue has been resolved. Please contact us at [email protected] if you need further assistance.

Read the full incident report →

Major May 28, 2024

US Data Center - 503 Service Temporarily Unavailable

Detected by Pingoru
May 28, 2024, 04:58 PM UTC
Resolved
May 29, 2024, 05:00 PM UTC
Duration
1d
Affected: Application (North America)Application (EMEA)Application (APAC)API (EMEA)API (APAC)APIInventory (EMEA)Inventory (APAC)InventoryEmail services (EMEA)Email Services (APAC)Email services
Timeline · 5 updates
  1. investigating May 28, 2024, 04:58 PM UTC

    We are currently investigating this issue.

  2. investigating May 28, 2024, 05:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 28, 2024, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 29, 2024, 01:18 PM UTC

    At the moment, we are not seeing any issues, but we will continue to monitor.

  5. resolved May 29, 2024, 05:00 PM UTC

    After monitoring the system for several hours, we see that all functions operate at normal speeds. We will mark this incident as resolved. Please contact support at [email protected] if you encounter any issues.

Read the full incident report →