Samanage incident
Groups and Queue name not showing at the Assigned To field
Resolved after 4 hours 11 minutes, on July 29, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- identified Jul 29, 2025, 12:24 PM UTC
We are seeing minor problem using the Assigned To field where Group name and Queues are not showing up when assigning Incidents. This is affecting all customers in all Data centers. The change was due to a recent deployment that would enable Group Assignment feature for all "New Accounts" regrettably it enabled for all the accounts in production. A Quick fix is to go to Setup - Global Settings - Service Desk Settings and disabled the "Assigned to field displays only users and queue members" option. Our engineering team is working on a fix to be deployed in production that will revert the account back to the previous selected option (on or off).
- monitoring Jul 29, 2025, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 29, 2025, 03:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2025, 04:35 PM UTC
This incident has been resolved.
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