Samanage incident

AU DC - New Tickets Not Appearing in Service Desk UI

Samanage experienced a minor incident on January 27, 2026 affecting Application (APAC), lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started: Jan 27, 2026, 12:03 AM UTC
Resolved: Jan 27, 2026, 02:09 AM UTC
Duration: 2h 6m
Detected by Pingoru: Jan 27, 2026, 12:03 AM UTC

Affected components

Application (APAC)

Update timeline

investigating Jan 27, 2026, 12:03 AM UTC

We are currently investigating an issue affecting the Service Desk in the AU Data Center, where newly created objects, such as tickets and assets, are not appearing in the user interface as expected. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
monitoring Jan 27, 2026, 01:23 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 27, 2026, 02:09 AM UTC

This incident has been resolved.