Resolved after 2 hours 6 minutes, affecting Application (APAC), on January 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Application (APAC)
Update timeline
- investigating Jan 27, 2026, 12:03 AM UTC
We are currently investigating an issue affecting the Service Desk in the AU Data Center, where newly created objects, such as tickets and assets, are not appearing in the user interface as expected. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
- monitoring Jan 27, 2026, 01:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 02:09 AM UTC
This incident has been resolved.
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