Samanage incident

New tickets that were created are not appearing in the Service Desk UI

Samanage experienced a minor incident on January 12, 2026 affecting Application (APAC), lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started: Jan 12, 2026, 07:43 AM UTC
Resolved: Jan 12, 2026, 12:28 PM UTC
Duration: 4h 45m
Detected by Pingoru: Jan 12, 2026, 07:43 AM UTC

Affected components

Application (APAC)

Update timeline

investigating Jan 12, 2026, 07:43 AM UTC

We are currently investigating an issue affecting the Service Desk in the AU Data Center. New tickets are not appearing in the UI. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
resolved Jan 12, 2026, 12:28 PM UTC

This issue has been resolved.