Overlapping Text Fields in Incident/Service Request Tickets

Update timeline

1. investigating Mar 18, 2026, 09:14 AM UTC

   We have received reports of overlapping text fields in Incident/Service Request tickets and are currently investigating the issue.

2. identified Mar 18, 2026, 09:46 AM UTC

   We have identified the cause of the overlapping text fields and are currently working on a fix. We will provide updates as soon as progress is made. Thank you for your patience and understanding.

3. identified Mar 18, 2026, 11:52 AM UTC

   We are still working on fixing the issue. We will continue to monitor the situation and provide updates as they become available.

4. identified Mar 18, 2026, 11:57 AM UTC

   We will deploy a fix shortly. We will provide an update once it has been deployed.

5. identified Mar 18, 2026, 12:26 PM UTC

   We are in the process of deploying the fix. We will keep you updated as progress continues.

6. monitoring Mar 18, 2026, 12:47 PM UTC

   We have completed the deployment of the fix for this issue and will continue to monitor the situation to ensure stability.

7. resolved Mar 18, 2026, 01:30 PM UTC

   This issue has been resolved.