Is Samanage down?

We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.

We are continuing to investigate this issue.

The application is accessible again, and service has been restored. Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.

Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.

After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at [email protected].

We are currently investigating an issue affecting SolarWinds Service Desk, where incidents created via email are being submitted successfully, and confirmation messages are being sent, but the newly created incidents may not appear on the Incident Index page. Our team is actively working to identify the root cause and restore normal visibility as quickly as possible. We will provide another update as soon as more information becomes available.

We are continuing to investigate an issue in SolarWinds Service Desk where new incidents may not appear on the Incident Index page, despite being submitted successfully and generating confirmation messages. Our team is working to identify the cause and restore normal visibility. We will share another update as soon as more information is available.

We have identified the root cause of the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being submitted successfully. We will share another update as soon as more information becomes available.

A fix has been deployed to remediate the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being created successfully. We are continuing to monitor the service closely to ensure normal visibility is fully restored.

After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at [email protected].

We are currently investigating an issue affecting SolarWinds Service Desk where incidents created via email are successfully submitted and confirmation messages are sent, but the newly created incidents may not appear in the Incident Index page. Our team is actively working to identify the cause and restore normal visibility as quickly as possible. We will share another update as soon as more information becomes available.

We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

We have completed the fix for this issue and services are returning to normal. Incidents submitted through email should now appear properly in the Incident Index page as expected. Our team will continue to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience while we worked to address this issue.

We are continuing to monitor the behavior closely while our team works to confirm consistent visibility in the incident list. We will share another update as soon as more information becomes available.

We are seeing improvements in the application's overall performance. Our team continues to closely monitor the environment to ensure stability and confirm that no further issues arise. We will share additional updates as needed.

After an extended period of monitoring, the issue has not resurfaced, and we have not received any additional reports of impact. Service is operating normally, and we are considering this incident resolved. If you continue to experience any issues or need further assistance, please contact us via email at [email protected], and our team will be happy to help.

We are currently investigating an issue where incidents created through email may not appear immediately in the incident list in SolarWinds Service Desk UI. During our review, we confirmed that incident creation notifications are being sent successfully, and the affected incidents can be accessed through their direct links. However, there may be a delay before those incidents become visible in the incident list within the UI. Our team is actively investigating this behavior and working to determine the cause. We will share another update as soon as more information becomes available.

We are currently monitoring this issue. Our investigation confirmed that incident creation is occurring successfully and notification emails are being sent as expected. However, some incidents created through email may not appear immediately in the incident list within the UI, even though they remain accessible through the direct link included in the notification email. We are continuing to monitor the behavior closely while our team works to confirm consistent visibility in the incident list. We will share another update as soon as more information becomes available.

Our monitoring indicates that the issue impacting incident visibility has been resolved. We have continued to closely monitor the service and have not observed any further occurrences of the problem. At this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at [email protected].

We are currently investigating reports of slow performance issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.

We have identified the cause of the reported issue and are actively working to implement a fix as quickly as possible. Thank you for your patience and understanding while we work toward a resolution.

We are seeing improved performance on our end and are continuing to monitor the situation closely. We are also working to confirm whether customers are experiencing similar improvements as we continue our efforts to ensure full service stability. We appreciate your patience and understanding during this time. We will provide another update as soon as additional information becomes available.

We have continued to monitor the service and have not observed any further issues. In addition, we have not received any new reports of slow performance. Based on our monitoring and the current system status, this incident is considered resolved. Should you require any further assistance or experience any additional issues, please do not hesitate to contact us at [email protected]. Thank you for your patience and cooperation throughout this process.