Is Samanage down?

We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.

Our investigation identified the underlying issue. A corrective fix has been deployed, and the service remains under active monitoring to verify stability and confirm full resolution.

The system has been restored and is operating normally. We are continuing to monitor service performance and stability to ensure the corrective fix remains effective.

The system continues to operate normally following the fix. Monitoring remains in progress, and no additional issues have been observed at this time.

After several minutes of monitoring, the system continues to operate normally. We are marking this issue as resolved. If you require further assistance, please contact Technical Support at [email protected].

We are currently experiencing delays in displaying updated information across the platform. New and updated tickets, comments, incident changes, and field updates—such as state and title changes—may take longer than expected to appear or may temporarily display outdated information. Page load times may also be affected. Our team has identified the issue and is working to resolve it. Some delays may continue as we roll out the fix across the platform.

The fix has been deployed, and we are actively working through the remaining backlog of ticket updates. Some updates may continue to be delayed while processing is underway, but we expect delays to lessen as the backlog is cleared. We will continue monitoring the system and provide additional updates as processing progresses.

This incident has been resolved.

We are currently experiencing delays in updated information showing in the platform. New and updated tickets, comments, incident changes, and field updates, such as state and title, and other functions, are at times slow to update and or show outdated information. We are also seeing page load times being impacted. The team has identified the issue and is working on a resolution. You may experience some delays as we roll out the fix across the platform.

The fix has been deployed, and we are actively processing the remaining backlog of ticket updates. While processing is underway, some ticket updates may continue to experience delays. We expect these delays to resolve as the backlog is cleared. We will continue to monitor the system and provide further updates as processing progresses.

We are seeing improvements following the deployment of the fix; we are actively monitoring the system to ensure performance remains stable and that all delayed updates are fully processed.

This incident has been resolved.

We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.

We are continuing to investigate this issue.

The application is accessible again, and service has been restored. Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.

Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.

After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at [email protected].

We are currently investigating an issue affecting SolarWinds Service Desk, where incidents created via email are being submitted successfully, and confirmation messages are being sent, but the newly created incidents may not appear on the Incident Index page. Our team is actively working to identify the root cause and restore normal visibility as quickly as possible. We will provide another update as soon as more information becomes available.

We are continuing to investigate an issue in SolarWinds Service Desk where new incidents may not appear on the Incident Index page, despite being submitted successfully and generating confirmation messages. Our team is working to identify the cause and restore normal visibility. We will share another update as soon as more information is available.

We have identified the root cause of the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being submitted successfully. We will share another update as soon as more information becomes available.

A fix has been deployed to remediate the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being created successfully. We are continuing to monitor the service closely to ensure normal visibility is fully restored.

After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Should you require any additional assistance or experience any further issues, please contact us at [email protected].