Delayed Visibility of Incidents

Update timeline

1. investigating Jun 30, 2026, 05:22 PM UTC

   We are currently investigating an issue affecting SolarWinds Service Desk where incidents created via email are successfully submitted and confirmation messages are sent, but the newly created incidents may not appear in the Incident Index page. Our team is actively working to identify the cause and restore normal visibility as quickly as possible. We will share another update as soon as more information becomes available.

2. identified Jun 30, 2026, 05:58 PM UTC

   We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

3. monitoring Jun 30, 2026, 06:09 PM UTC

   We have completed the fix for this issue and services are returning to normal. Incidents submitted through email should now appear properly in the Incident Index page as expected. Our team will continue to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience while we worked to address this issue.

4. monitoring Jun 30, 2026, 07:47 PM UTC

   We are continuing to monitor the behavior closely while our team works to confirm consistent visibility in the incident list. We will share another update as soon as more information becomes available.

5. monitoring Jun 30, 2026, 09:04 PM UTC

   We are seeing improvements in the application's overall performance. Our team continues to closely monitor the environment to ensure stability and confirm that no further issues arise. We will share additional updates as needed.

6. resolved Jun 30, 2026, 10:02 PM UTC

   After an extended period of monitoring, the issue has not resurfaced, and we have not received any additional reports of impact. Service is operating normally, and we are considering this incident resolved. If you continue to experience any issues or need further assistance, please contact us via email at [email protected], and our team will be happy to help.