Resolved after 5 hours 38 minutes, affecting Application (EMEA), on January 5, 2026.
A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
Affected components
Update timeline
- investigating Jan 05, 2026, 01:35 PM UTC
We are currently investigating an issue affecting the Service Desk in our EU Data Center. The round-robin automatic assignment is not working as expected, and newly created tickets are not being assigned to a user or group automatically. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.
- monitoring Jan 05, 2026, 04:13 PM UTC
A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.
- resolved Jan 05, 2026, 07:13 PM UTC
This incident has been resolved.
Your product runs on more than Samanage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services