Samanage incident

US Data Center - System Performance Issues

Resolved after 3 hours 9 minutes, affecting Application (North America), on October 2, 2025.

resolved Oct 02, 2025, 11:24 PM UTC

After monitoring the Service Desk application for the past few hours, we can confirm that it has remained stable following the recent fix implementation. We are now marking this issue as resolved. If you experience any further issues, please don’t hesitate to contact us at [email protected].

Started
Oct 02, 2025, 08:15 PM UTC
Resolved
Oct 02, 2025, 11:24 PM UTC
Duration
3h 9m
Detected by Pingoru
Oct 02, 2025, 08:15 PM UTC

Affected components

Application (North America)

Update timeline

  1. investigating Oct 02, 2025, 08:15 PM UTC

    We are aware of the reports regarding system slowness and performance issues. We are investigating the issue to identify the cause and implement a resolution as quickly as possible.

  2. monitoring Oct 02, 2025, 08:45 PM UTC

    A fix has been implemented. We will continue to monitor the system closely to ensure there is no further impact.

  3. resolved Oct 02, 2025, 11:24 PM UTC

    After monitoring the Service Desk application for the past few hours, we can confirm that it has remained stable following the recent fix implementation. We are now marking this issue as resolved. If you experience any further issues, please don’t hesitate to contact us at [email protected].

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