Resolved after 9 hours 45 minutes, affecting Application (North America) and Application (EMEA) and 1 more, on November 18, 2025.
This issue has been resolved. Please contact us at [email protected] if you need further assistance.
Affected components
Update timeline
- monitoring Nov 18, 2025, 01:32 PM UTC
We're currently experiencing an upstream vendor outage. This is affecting services, and you may see failures in items such as VA (Virtual Agent) functionality and custom domain routing. Our teams are monitoring the situation closely for updates.
- monitoring Nov 18, 2025, 02:16 PM UTC
Our upstream vendor are continue working on restoring service for application services.
- monitoring Nov 18, 2025, 03:33 PM UTC
Based on the recent update from our upstream vendor they have implemented a fix to resolve the issue. Our team is continuously monitoring for updates.
- monitoring Nov 18, 2025, 07:23 PM UTC
Our upstream vendor’s issue has been resolved, and we are no longer seeing any impact on our platform. We will continue to closely monitor the fix.
- resolved Nov 18, 2025, 11:17 PM UTC
This issue has been resolved. Please contact us at [email protected] if you need further assistance.
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