Routific Outage History
Routific is up right nowPingoru has recorded 50 incidents for Routific: 14 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 9 of 720 (1%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 515 (0%) |
Incidents, newest first
Critical September 1, 2026 Major Outage 1h 27m Routific API, Routific SaaS product, Driver Mobile App, New Routific and 1 more
Started Sep 01, 2026, 03:11 PM UTC· resolved Sep 01, 2026, 04:38 PM UTC
- investigating Sep 01, 2026, 03:11 PM UTC
We are aware of an issue preventing users from logging in, and we are also seeing elevated error rates across other parts of the platform. Our engineering team is actively investigating and has this as our highest priority. We will post another update within 30 minutes, or sooner if we have new information.
- identified Sep 01, 2026, 03:30 PM UTC
**Identified — Upstream Cloud Provider Incident** The disruption is caused by an ongoing incident at our cloud infrastructure provider, which is impacting our system from operating reliably. This is affecting login and degrading performance across the platform. We will provide another update within 30 minutes.
- monitoring Sep 01, 2026, 04:03 PM UTC
**Monitoring — Service Recovering** We are seeing our platform recover following the incident at our cloud infrastructure provider. Login and other affected functionality are returning to normal. Some users may still experience intermittent errors as recovery completes. If you hit an issue, retrying should now succeed in most cases. Our team is continuing to monitor closely. We will confirm once the service is fully stable. Next update within 30 minutes.
- resolved Sep 01, 2026, 04:38 PM UTC
Our platform is fully operational and this incident is resolved. Login and all affected functionality are working normally.
Major August 25, 2026 API authentication errors impacting driver tracking and notification links 15m Routific API, New Routific, Routific Notifications
Started Aug 25, 2026, 08:51 PM UTC· resolved Aug 25, 2026, 09:06 PM UTC
- identified Aug 25, 2026, 08:51 PM UTC
Since approximately 30 minutes ago, a subset of API requests are failing with 401 Unauthorized errors. Requests authenticated with older, long-lived API tokens are affected; sign-ins through the web app are working normally. Customers may notice: - API integrations receiving 401 errors (including creating and polling optimizations) - Driver location updates missing from live tracking views - Delivery notifications (SMS/email) sending successfully but without their tracking links
- identified Aug 25, 2026, 08:52 PM UTC
We have identified the cause and we are fixing the affected services now.
- monitoring Aug 25, 2026, 08:53 PM UTC
The fix is complete as of now. API requests with existing tokens are authenticating normally again, and driver location updates and notification tracking links have resumed. We are monitoring error rates to confirm full recovery.
- resolved Aug 25, 2026, 09:06 PM UTC
This incident is resolved. Between 20:15 and 20:47 UTC, API requests using older API tokens returned 401 errors, which delayed driver location updates and omitted tracking links from some delivery notifications. Notifications themselves continued to send throughout.
Minor August 20, 2026 Webhooks outage 1h 14m New Routific
Started Aug 20, 2026, 11:05 PM UTC· resolved Aug 21, 2026, 12:19 AM UTC
- identified Aug 20, 2026, 11:05 PM UTC
Routific users on plan.routific.com are having problems with Webhooks due to an outage with our third party provider. We will send another update in 30 minutes.
- monitoring Aug 20, 2026, 11:08 PM UTC
Our third party provider has reported they have resolved the issue. We will continue to monitor.
- resolved Aug 21, 2026, 12:19 AM UTC
This incident has been resolved.
Minor July 8, 2026 Delays sending email notifications 15m Routific Notifications
Started Jul 08, 2026, 09:17 PM UTC· resolved Jul 08, 2026, 09:32 PM UTC
- investigating Jul 08, 2026, 09:17 PM UTC
Some email notifications like delivery tracking emails and "driver on the way" updates aren't being sent right now. We've found the cause and are rolling out a fix. Everything else is working normally: route planning, optimization, dispatch, the driver app, and SMS notifications are not affected.
- investigating Jul 08, 2026, 09:19 PM UTC
We are continuing to investigate this issue.
- investigating Jul 08, 2026, 09:32 PM UTC
We are continuing to investigate this issue.
- resolved Jul 08, 2026, 09:32 PM UTC
This incident has been resolved.
Major June 18, 2026 Customer Management outage 9h 20m Routific API, Routific SaaS product, New Routific
Started Jun 18, 2026, 04:33 AM UTC· resolved Jun 18, 2026, 01:53 PM UTC
- investigating Jun 18, 2026, 04:33 AM UTC
Access to customer management on app.routific.com and beta.routific.com is not available It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
- monitoring Jun 18, 2026, 05:09 AM UTC
All users should now be able to access customer management. We are continuing to monitor and will update again in the next hour.
- resolved Jun 18, 2026, 01:53 PM UTC
This incident has been resolved.
Minor March 10, 2026 Mobile Route List Visibility 3h 20m Driver Mobile App
Started Mar 10, 2026, 09:15 PM UTC· resolved Mar 11, 2026, 12:36 AM UTC
- identified Mar 10, 2026, 09:15 PM UTC
We're aware of an issue affecting the visibility of the route list for some mobile users. Our team has identified the cause and is currently deploying a fix. We expect full resolution shortly.
- monitoring Mar 10, 2026, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2026, 12:36 AM UTC
This incident has been resolved.
Major February 23, 2026 Partial outage of customer notifications 10m Routific Notifications
Started Feb 23, 2026, 04:19 PM UTC· resolved Feb 23, 2026, 04:29 PM UTC
- monitoring Feb 23, 2026, 04:19 PM UTC
We are currently monitoring an issue caused by a third-party provider that impacted our notification delivery system. As a result, some notifications were delayed or not sent. The issue has been identified, and the provider has implemented corrective measures. We are monitoring the situation closely to ensure stability and prevent recurrence.
- resolved Feb 23, 2026, 04:29 PM UTC
This incident has been resolved.
Notice February 20, 2026 Partial Outage – Dispatcher & Driver Actions 15h 27m New Routific
Started Feb 20, 2026, 12:37 AM UTC· resolved Feb 20, 2026, 04:05 PM UTC
- investigating Feb 20, 2026, 12:37 AM UTC
Some users are currently experiencing difficulties viewing their routes and performing driver actions in Routific. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update shortly.
- investigating Feb 20, 2026, 01:11 AM UTC
We are continuing to investigate this issue. We will give another update in an hour.
- investigating Feb 20, 2026, 01:25 AM UTC
We have identified the problem and have released a fix for any dispatchers affected. All users should be able to view their routes now. Our team is still debugging the issue with the mobile app affecting driver actions. We will update again when we have more news.
- investigating Feb 20, 2026, 02:15 AM UTC
We are continuing to investigate this issue with driver actions. We will give another update in an hour.
- investigating Feb 20, 2026, 03:28 AM UTC
Driver actions are now functioning normally for routes that weren’t already underway when the issue occurred. We’re continuing to investigate the impact on routes that were already in progress and will provide another update when we know more.
- monitoring Feb 20, 2026, 03:58 AM UTC
There is no indication of an ongoing issue, and we are continuing to monitor previously impacted routes to ensure full resolution.
- resolved Feb 20, 2026, 04:05 PM UTC
A small number of routes were affected and have now been repaired. If you need any assistance, contact us via the Help button in the app or at [email protected].
Major December 5, 2025 Routific (routific.com) outage 19m Routific SaaS product, New Routific
Started Dec 05, 2025, 09:00 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC
- investigating Dec 05, 2025, 09:15 AM UTC
Our main landing page (routific.com) is currently down due to an issue with a third-party provider. The Routific platform itself remains operational. You can continue using Routific through the following direct links: • New Routific: https://beta.routific.com • Old Routific: https://app.routific.com We’re monitoring the situation and will update this page as soon as the main page is restored.
- resolved Dec 05, 2025, 09:20 AM UTC
The third-party provider incident has been fully resolved, and our main page is now functioning normally again.
Minor December 2, 2025 Intermittent disruption in SMS Customer Notifications 10m
Started Dec 02, 2025, 08:30 AM UTC· resolved Dec 02, 2025, 08:40 AM UTC
- resolved Dec 02, 2025, 09:08 PM UTC
Between 12:30 AM and 12:40 AM PST, some outbound SMS customer notifications failed to send due to a temporary issue with one of our upstream messaging providers. Messages were unable to be delivered during this window. The issue self-resolved without any changes on our side, and SMS delivery returned to normal shortly afterward. We have confirmed that subsequent batches of customer notifications were (and continue to be) sending successfully and the system is operating as expected.
Minor November 18, 2025 Degradation of SMS notifications 8h 56m Routific Notifications
Started Nov 18, 2025, 01:33 PM UTC· resolved Nov 18, 2025, 10:30 PM UTC
- investigating Nov 18, 2025, 01:33 PM UTC
Some users may experience dropped SMS notifications due to a potential incident with our SMS provider. We have been in contact with our SMS provider and are working together to resolve this as quickly as possible.
- monitoring Nov 18, 2025, 02:31 PM UTC
Our SMS provider has resolved the issue and SMS delivery rates have stabilized. We will continue monitoring the situation.
- resolved Nov 18, 2025, 10:30 PM UTC
This incident has been resolved.
Critical October 29, 2025 Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific 3h 8m New Routific, Routific Notifications
Started Oct 29, 2025, 06:18 PM UTC· resolved Oct 29, 2025, 09:26 PM UTC
- investigating Oct 29, 2025, 06:18 PM UTC
We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.
- investigating Oct 29, 2025, 06:46 PM UTC
One of our third-party providers is experiencing downtime and thus affecting some service in new Routific. The next update will be in 30 minutes.
- investigating Oct 29, 2025, 07:15 PM UTC
We are still investigating the scope of the outage. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.
- investigating Oct 29, 2025, 07:44 PM UTC
We are still investigating the issue. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.
- monitoring Oct 29, 2025, 08:06 PM UTC
We’ve identified and implemented a fix for the issue. Delayed actions are being reprocessed, and we’re monitoring the situation closely.
- resolved Oct 29, 2025, 09:26 PM UTC
This incident has been resolved.
Notice October 28, 2025 Routific (app.routific.com) Outage 20h 37m Routific SaaS product
Started Oct 28, 2025, 11:34 PM UTC· resolved Oct 29, 2025, 08:12 PM UTC
- investigating Oct 28, 2025, 11:34 PM UTC
Users are not able to access Routific currently. We are investigating the issue.
- monitoring Oct 28, 2025, 11:49 PM UTC
We have identified the issue and implemented some changes to fix the problem. Routific is currently operational. We will continue to monitor closely to ensure full stability.
- resolved Oct 29, 2025, 08:12 PM UTC
This incident has been resolved.
Minor October 24, 2025 Driver live location not visible on dispatcher map (old Routific) 5d 2h Routific SaaS product, Driver Mobile App
Started Oct 24, 2025, 08:37 PM UTC· resolved Oct 29, 2025, 11:10 PM UTC
- identified Oct 24, 2025, 08:37 PM UTC
Some dispatchers may not see drivers’ live locations after the most recent Android mobile app update. We’ve identified the cause and are working on a fix. Dispatchers will still be able to see driver status updates and track stop progress. We’ll provide an update once the fix is live.
- resolved Oct 29, 2025, 11:10 PM UTC
This issue has been resolved. Dispatchers can see Android drivers' live locations and everything is functioning as expected. Thank you!
Major October 20, 2025 Unable to dispatch routes and send SMS customer notifications 12h 54m Routific SaaS product, New Routific, Routific Notifications
Started Oct 20, 2025, 09:33 AM UTC· resolved Oct 20, 2025, 10:27 PM UTC
- monitoring Oct 20, 2025, 09:33 AM UTC
One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.
- resolved Oct 20, 2025, 10:27 PM UTC
All Routific systems are now working as expected.
Minor August 6, 2025 Some users may be unable to access or use the New Routific (beta.routific.com). 11h 4m Routific SaaS product, New Routific
Started Aug 06, 2025, 02:53 AM UTC· resolved Aug 06, 2025, 01:58 PM UTC
- investigating Aug 06, 2025, 02:53 AM UTC
It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
- investigating Aug 06, 2025, 03:28 AM UTC
Some users may be experiencing sporadic issues using the New and Old Routific. We’re currently investigating the root cause, early signs suggest it may be related to our third party cloud service, but this is not yet confirmed. We are actively looking into it, and we’ll share another update within 30 minutes.
- investigating Aug 06, 2025, 03:29 AM UTC
We are continuing to investigate this issue.
- investigating Aug 06, 2025, 04:06 AM UTC
Our platform is still being impacted by an ongoing outage in Google Cloud Platform. We're actively monitoring their recovery efforts and will provide updates as more information becomes available.
- monitoring Aug 06, 2025, 04:21 AM UTC
Services are starting to improve and we are seeing processes come back to normal. We are continuing to monitor all systems for any further issues.
- resolved Aug 06, 2025, 01:58 PM UTC
All Routific systems are now working as expected.
Major July 18, 2025 Some users may be unable to access New Routific at beta.routific.com. 3h 35m New Routific
Started Jul 18, 2025, 03:22 PM UTC· resolved Jul 18, 2025, 06:57 PM UTC
- investigating Jul 18, 2025, 03:22 PM UTC
It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
- investigating Jul 18, 2025, 03:40 PM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2025, 04:00 PM UTC
Some customers are still experiencing intermittent issues accessing the new Routific. We suspect the root cause is a disruption with our cloud provider, and we’re actively working on mitigation steps on our end. We’ll share another update within 30 minutes.
- monitoring Jul 18, 2025, 04:24 PM UTC
Our monitoring shows that the new Routific is available and stable for all users. We are continuing to monitor while working on a mitigation strategy. We will provide further updates as necessary.
- resolved Jul 18, 2025, 06:57 PM UTC
All Routific systems are now working as expected.
Notice June 23, 2025 Drivers unable to load routes in the mobile app. New Routific only 2h 48m New Routific
Started Jun 23, 2025, 06:04 PM UTC· resolved Jun 23, 2025, 08:53 PM UTC
- investigating Jun 23, 2025, 06:04 PM UTC
We are currently investigating an issue affecting drivers' ability to view and action their routes on the Routific mobile app. This is affecting users on the new Routific only. We will provide an update in 30 minutes.
- investigating Jun 23, 2025, 06:36 PM UTC
We have made a change which has restored full functionality to the Routific mobile app. We will continue to monitor and provide any updates as needed.
- resolved Jun 23, 2025, 08:53 PM UTC
This incident has been resolved.
Major June 12, 2025 Google Cloud Provider downtime affecting Routific services 5h 19m Routific API, Routific SaaS product, Driver Mobile App, New Routific
Started Jun 12, 2025, 06:29 PM UTC· resolved Jun 12, 2025, 11:49 PM UTC
- investigating Jun 12, 2025, 06:29 PM UTC
One of our third party providers, Google Cloud Provider (GCP), is experiencing downtime and thus affecting some Routific services. Log in via Google SSO is not working at the moment, as well as the ability to schedule and optimize a route on the old and new Routific. There may be other services impacted. We are actively investigating and will post another update in 30 minutes time. Thank you for your patience.
- investigating Jun 12, 2025, 07:10 PM UTC
We’re still observing issues with our optimization service. Google Cloud Platform has reported a major outage. We're actively monitoring the situation and will provide updates as we learn more.
- investigating Jun 12, 2025, 07:43 PM UTC
Our platform continues to experience issues due to a major outage reported by Google Cloud Platform. We're closely monitoring the situation and will share updates as more information becomes available.
- investigating Jun 12, 2025, 08:28 PM UTC
Our platform is still being impacted by an ongoing outage in Google Cloud Platform. We're observing continued signs that some GCP services remain down. We're actively monitoring their recovery efforts and will provide updates as more information becomes available.
- monitoring Jun 12, 2025, 09:18 PM UTC
Services are starting to improve and we are seeing processes back to normal operations. We are continuing to monitor all systems closely for any further issues
- resolved Jun 12, 2025, 11:49 PM UTC
This incident has been resolved.
Minor June 9, 2025 Driver location not available 4h 24m Routific SaaS product
Started Jun 09, 2025, 12:14 PM UTC· resolved Jun 09, 2025, 04:38 PM UTC
- identified Jun 09, 2025, 12:14 PM UTC
We are currently investigating an issue that is affecting the ability to track your drivers’ location in both the Dispatcher view and the Delivery Tracker. We will send another update within the hour.
- identified Jun 09, 2025, 01:23 PM UTC
We've identified an issue with the service responsible for capturing real-time driver locations. Our team is working on a fix.
- monitoring Jun 09, 2025, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 09, 2025, 04:38 PM UTC
This incident has been resolved.
Minor June 4, 2025 Live tracking not working on the new Routific 19h 57m New Routific
Started Jun 04, 2025, 07:50 PM UTC· resolved Jun 05, 2025, 03:48 PM UTC
- investigating Jun 04, 2025, 07:50 PM UTC
We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.
- investigating Jun 04, 2025, 08:57 PM UTC
We are still investigating the issue with live tracking on the new Routific platform. We have since confirmed that the Delivery Tracker is working as expected; only the Dispatcher view has been impacted.
- identified Jun 04, 2025, 11:36 PM UTC
We have identified the issue and are actively working to resolve it.
- monitoring Jun 05, 2025, 01:17 AM UTC
A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results.
- resolved Jun 05, 2025, 03:48 PM UTC
The system is stable, and all functionalities are operating as expected.
Notice May 23, 2025 Phone Notifications Not Delivered 16m Routific Notifications
Started May 23, 2025, 02:14 PM UTC· resolved May 23, 2025, 02:30 PM UTC
- resolved May 23, 2025, 07:01 PM UTC
We experienced an issue with a third-party service responsible for triggering notifications. As a result, phone notifications were not sent during the affected period. The incident lasted from 2:14 PM to 2:30 PM UTC.
Major May 19, 2025 Service Delays: Customer Notifications, Address Lookup, and Delivery Tracker 2h 6m Routific Notifications
Started May 19, 2025, 11:21 PM UTC· resolved May 20, 2025, 01:27 AM UTC
- identified May 19, 2025, 11:21 PM UTC
We have identified an issue that caused delays in our customer notifications, address lookup, and delivery tracking functionalities. The affected systems are now operating normally, and we are currently assessing the full impact to ensure ongoing stability. Our team is closely monitoring the situation to ensure all services remain fully operational. We will provide further updates as more information becomes available.
- monitoring May 20, 2025, 12:01 AM UTC
We have confirmed that the issue has been resolved and systems are operating normally. We continue to monitor closely to ensure full stability. During the incident, some users may have received duplicate notifications, while others may not have received certain notifications at all.
- resolved May 20, 2025, 01:27 AM UTC
The system is stable, and all functionalities are operating as expected.
Notice April 25, 2025 Some users may be unable to download CSV solutions on the new Routific. 1h 48m Routific SaaS product
Started Apr 25, 2025, 09:32 PM UTC· resolved Apr 25, 2025, 11:21 PM UTC
- investigating Apr 25, 2025, 09:32 PM UTC
Some users may be unable to download CSV solutions on the new Routific. It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
- monitoring Apr 25, 2025, 10:04 PM UTC
CSV downloads on the new Routific are working again. We are continuing to monitor the situation and will update again in 30 minutes.
- resolved Apr 25, 2025, 11:21 PM UTC
The incident has been resolved.
Notice March 28, 2025 Delayed optimization responses due to geocoding processing delay 17h 57m Routific API, Routific SaaS product
Started Mar 28, 2025, 01:37 AM UTC· resolved Mar 28, 2025, 07:35 PM UTC
- resolved Mar 28, 2025, 01:37 AM UTC
We experienced a delay in processing geocoding requests between 19:20 and 19:35 UTC on March 27th, which resulted in slower completion times for optimizations. As a result, users may have noticed delayed responses when fetching the `https://api.routific.com/jobs/:id` endpoint, as some optimizations took longer than expected to finalize. The issue has been fully resolved, and all systems are now operating normally.