Routific incident

Unable to dispatch routes and send SMS customer notifications

Major Resolved View vendor source →

Routific experienced a major incident on October 20, 2025 affecting Routific SaaS product and New Routific and 1 more component, lasting 12h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:33 AM UTC
Resolved
Oct 20, 2025, 10:27 PM UTC
Duration
12h 54m
Detected by Pingoru
Oct 20, 2025, 09:33 AM UTC

Affected components

Routific SaaS productNew RoutificRoutific Notifications

Update timeline

  1. monitoring Oct 20, 2025, 09:33 AM UTC

    One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.

  2. resolved Oct 20, 2025, 10:27 PM UTC

    All Routific systems are now working as expected.