Routific incident
Unable to dispatch routes and send SMS customer notifications
Resolved after 12 hours 54 minutes, affecting Routific SaaS product and New Routific and 1 more, on October 20, 2025.
One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:33 AM UTC
One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.
- resolved Oct 20, 2025, 10:27 PM UTC
All Routific systems are now working as expected.
Your product runs on more than Routific
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services