Resolved after 19 hours 57 minutes, affecting New Routific, on June 4, 2025.
A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results.
Affected components
Update timeline
- investigating Jun 04, 2025, 07:50 PM UTC
We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.
- investigating Jun 04, 2025, 08:57 PM UTC
We are still investigating the issue with live tracking on the new Routific platform. We have since confirmed that the Delivery Tracker is working as expected; only the Dispatcher view has been impacted.
- identified Jun 04, 2025, 11:36 PM UTC
We have identified the issue and are actively working to resolve it.
- monitoring Jun 05, 2025, 01:17 AM UTC
A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results.
- resolved Jun 05, 2025, 03:48 PM UTC
The system is stable, and all functionalities are operating as expected.
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