Routific incident

Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific

Critical Resolved View vendor source →

Routific experienced a critical incident on October 29, 2025 affecting New Routific and Routific Notifications, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 06:18 PM UTC
Resolved
Oct 29, 2025, 09:26 PM UTC
Duration
3h 8m
Detected by Pingoru
Oct 29, 2025, 06:18 PM UTC

Affected components

New RoutificRoutific Notifications

Update timeline

  1. investigating Oct 29, 2025, 06:18 PM UTC

    We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.

  2. investigating Oct 29, 2025, 06:46 PM UTC

    One of our third-party providers is experiencing downtime and thus affecting some service in new Routific. The next update will be in 30 minutes.

  3. investigating Oct 29, 2025, 07:15 PM UTC

    We are still investigating the scope of the outage. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.

  4. investigating Oct 29, 2025, 07:44 PM UTC

    We are still investigating the issue. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes.

  5. monitoring Oct 29, 2025, 08:06 PM UTC

    We’ve identified and implemented a fix for the issue. Delayed actions are being reprocessed, and we’re monitoring the situation closely.

  6. resolved Oct 29, 2025, 09:26 PM UTC

    This incident has been resolved.