Routific incident

Intermittent disruption in SMS Customer Notifications

Minor Resolved View vendor source →

Routific experienced a minor incident on December 2, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 09:08 PM UTC
Resolved
Dec 02, 2025, 08:30 AM UTC
Duration
—
Detected by Pingoru
Dec 02, 2025, 09:08 PM UTC

Update timeline

  1. resolved Dec 02, 2025, 09:08 PM UTC

    Between 12:30 AM and 12:40 AM PST, some outbound SMS customer notifications failed to send due to a temporary issue with one of our upstream messaging providers. Messages were unable to be delivered during this window. The issue self-resolved without any changes on our side, and SMS delivery returned to normal shortly afterward. We have confirmed that subsequent batches of customer notifications were (and continue to be) sending successfully and the system is operating as expected.