Routific incident

Driver live location not visible on dispatcher map (old Routific)

Minor Resolved View vendor source →

Routific experienced a minor incident on October 24, 2025 affecting Routific SaaS product and Driver Mobile App, lasting 5d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 08:37 PM UTC
Resolved
Oct 29, 2025, 11:10 PM UTC
Duration
5d 2h
Detected by Pingoru
Oct 24, 2025, 08:37 PM UTC

Affected components

Routific SaaS productDriver Mobile App

Update timeline

  1. identified Oct 24, 2025, 08:37 PM UTC

    Some dispatchers may not see drivers’ live locations after the most recent Android mobile app update. We’ve identified the cause and are working on a fix. Dispatchers will still be able to see driver status updates and track stop progress. We’ll provide an update once the fix is live.

  2. resolved Oct 29, 2025, 11:10 PM UTC

    This issue has been resolved. Dispatchers can see Android drivers' live locations and everything is functioning as expected. Thank you!