Routific incident
Service Delays: Customer Notifications, Address Lookup, and Delivery Tracker
Resolved after 2 hours 6 minutes, affecting Routific Notifications, on May 19, 2025.
We have confirmed that the issue has been resolved and systems are operating normally. We continue to monitor closely to ensure full stability. During the incident, some users may have received duplicate notifications, while others may not have received certain notifications at all.
Affected components
Update timeline
- identified May 19, 2025, 11:21 PM UTC
We have identified an issue that caused delays in our customer notifications, address lookup, and delivery tracking functionalities. The affected systems are now operating normally, and we are currently assessing the full impact to ensure ongoing stability. Our team is closely monitoring the situation to ensure all services remain fully operational. We will provide further updates as more information becomes available.
- monitoring May 20, 2025, 12:01 AM UTC
We have confirmed that the issue has been resolved and systems are operating normally. We continue to monitor closely to ensure full stability. During the incident, some users may have received duplicate notifications, while others may not have received certain notifications at all.
- resolved May 20, 2025, 01:27 AM UTC
The system is stable, and all functionalities are operating as expected.
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