Partial Outage – Dispatcher & Driver Actions

Update timeline

1. investigating Feb 20, 2026, 12:37 AM UTC

   Some users are currently experiencing difficulties viewing their routes and performing driver actions in Routific. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update shortly.

2. investigating Feb 20, 2026, 01:11 AM UTC

   We are continuing to investigate this issue. We will give another update in an hour.

3. investigating Feb 20, 2026, 01:25 AM UTC

   We have identified the problem and have released a fix for any dispatchers affected. All users should be able to view their routes now. Our team is still debugging the issue with the mobile app affecting driver actions. We will update again when we have more news.

4. investigating Feb 20, 2026, 02:15 AM UTC

   We are continuing to investigate this issue with driver actions. We will give another update in an hour.

5. investigating Feb 20, 2026, 03:28 AM UTC

   Driver actions are now functioning normally for routes that weren’t already underway when the issue occurred. We’re continuing to investigate the impact on routes that were already in progress and will provide another update when we know more.

6. monitoring Feb 20, 2026, 03:58 AM UTC

   There is no indication of an ongoing issue, and we are continuing to monitor previously impacted routes to ensure full resolution.

7. resolved Feb 20, 2026, 04:05 PM UTC

   A small number of routes were affected and have now been repaired. If you need any assistance, contact us via the Help button in the app or at [email protected].