Routific Outage History
Routific is up right nowPingoru has recorded 50 incidents for Routific: 13 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 9 of 720 (1%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Major March 21, 2025 We are currently experiencing an outage. Users are not able to optimize routes on beta.routific.com. Its our highest priority to get up and running again. We will send another update in 30 minutes 3h 42m New Routific
Started Mar 21, 2025, 07:22 PM UTC· resolved Mar 21, 2025, 11:05 PM UTC
- investigating Mar 21, 2025, 07:22 PM UTC
We are currently investigating this issue.
- investigating Mar 21, 2025, 07:58 PM UTC
The ability to optimize new routes on beta.routific.com has been restored. For those still experiencing errors on existing optimizations, please stay tuned
- identified Mar 21, 2025, 08:31 PM UTC
The issue has been identified and we are working on a fix for those experiencing errors on existing optimizations. We will provide another update in 30 minutes
- monitoring Mar 21, 2025, 08:51 PM UTC
Optimizations are now working on beta.routific.com again. For users that were experiencing errors trying to optimize, please re-attempt the optimization. We are continuing to monitor the results.
- resolved Mar 21, 2025, 11:05 PM UTC
All Routific’s systems are now working as expected.
Notice February 14, 2025 Issue with Driver Assignment 35m New Routific
Started Feb 14, 2025, 10:35 PM UTC· resolved Feb 14, 2025, 11:10 PM UTC
- resolved Feb 14, 2025, 11:28 PM UTC
Timeframe: February 14, 2:35 p.m. PST – 3:10 p.m. PST We experienced an issue during a New Routific platform that impacted the driver assignment to routes functionality. During the noted timeframe, users were unable to view the driver list after clicking the button "Assign to Driver".
Notice February 10, 2025 Routific (app.routific.com) password resets not sending 1d Mandrill US East
Started Feb 10, 2025, 06:18 PM UTC· resolved Feb 11, 2025, 06:33 PM UTC
- investigating Feb 10, 2025, 06:18 PM UTC
We are investigating an issue where users on app.routific.com are not receiving the password reset emails. Password resets on the new Routific at beta.routific.com are unaffected. Please reach out to [email protected] if you need to reset your password urgently.
- investigating Feb 10, 2025, 09:30 PM UTC
We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!
- monitoring Feb 10, 2025, 09:31 PM UTC
We have determined the root cause, and have pushed a fix. Password resets should be working again for all users on app.routific.com. Thank you for your patience!
- resolved Feb 11, 2025, 06:33 PM UTC
This incident has been resolved.
Notice January 30, 2025 Temporarily unable to access Customer Profiles 10m Routific SaaS product
Started Jan 30, 2025, 12:15 AM UTC· resolved Jan 30, 2025, 12:25 AM UTC
- resolved Jan 30, 2025, 12:15 AM UTC
There was a partial outage in accessing customer profiles due to a technical issue which has now been restored. The outage lasted roughly 10 minutes and started at around 3:35 PST. We appreciate your patience and worked promptly to restore the service as we understand it impacts your business.
Critical January 22, 2025 Delivery tracker outage 7h 52m Routific Notifications
Started Jan 22, 2025, 07:15 PM UTC· resolved Jan 23, 2025, 03:07 AM UTC
- investigating Jan 22, 2025, 07:15 PM UTC
We are currently experiencing an issue where delivery tracking links are not being sent to customers. For those who have already received a tracking link, it may not display accurate information about the status of the delivery. Our engineering team is actively working to resolve the issue and restore full functionality as soon as possible. We appreciate your patience and will provide more updates within the next 30 minutes.
- monitoring Jan 22, 2025, 07:32 PM UTC
Access to the delivery tracker has been restored. Thank you for your patience! We are still investigating the cause of the outage. We will report our findings as soon as possible.
- resolved Jan 23, 2025, 03:07 AM UTC
The delivery tracker continues to be stable and fully operational. Our team has identified the root cause of the issue. A bug in our internal messaging system caused an overload, resulting in about 45 minutes of downtime. We have since fixed the issue and will improve our monitoring systems to identify these types of issues earlier to avoid future disruptions.
- postmortem Jan 24, 2025, 05:01 PM UTC
On January 22, 2025 at approximately 10:16 AM PST, Routific experienced an outage that prevented users from sending and accessing delivery tracking links. The disruption lasted around 45 minutes before full service was restored. Our investigation determined that a bug in our internal messaging system caused a backlog of unacknowledged messages, which overwhelmed the system and led to the outage. Our engineering team quickly identified the root cause and deployed a fix to clear the message backlog and stabilize the platform. We have also improved our monitoring and alerting systems to detect similar issues sooner and avoid future disruptions. Thank you for your patience as we worked to resolve this matter.
Critical January 22, 2025 New Routific outage 8h 29m New Routific
Started Jan 22, 2025, 06:37 PM UTC· resolved Jan 23, 2025, 03:07 AM UTC
- investigating Jan 22, 2025, 06:37 PM UTC
We are actively working to restore user access to the new Routific. The issue is affecting most users and our engineering team is working on a fix at the moment. More updates will be provided in the next 30 minutes.
- investigating Jan 22, 2025, 07:11 PM UTC
We are actively working to restore user access to the new Routific. This issue is our team's highest priority. We thank you for your patience as we work to resolve this as soon as possible. The next update will come within 30 minutes.
- investigating Jan 22, 2025, 07:19 PM UTC
Access to the new Routific has been restored. Thank you for your patience! We are still investigating the cause of the outage. We will report our findings as soon as possible.
- monitoring Jan 22, 2025, 07:22 PM UTC
The new Routific is stable and operational. Our team will continue monitoring and provide a report on the cause of the issue soon.
- resolved Jan 23, 2025, 03:07 AM UTC
The new Routific continues to be stable and fully operational. Our team has identified the root cause of the issue. A bug in our internal messaging system caused an overload, resulting in about 45 minutes of downtime. We have since fixed the issue and will improve our monitoring systems to identify these types of issues earlier to avoid future disruptions.
- postmortem Jan 24, 2025, 05:01 PM UTC
On January 22, 2025 at approximately 10:16 AM PST, Routific experienced an outage that prevented users from accessing the new Routific. The disruption lasted around 45 minutes before full service was restored. Our investigation determined that a bug in our internal messaging system caused a backlog of unacknowledged messages, which overwhelmed the system and led to the outage. Our engineering team quickly identified the root cause and deployed a fix to clear the message backlog and stabilize the platform. We have also improved our monitoring and alerting systems to detect similar issues sooner and avoid future disruptions. Thank you for your patience as we worked to resolve this matter.
Minor November 19, 2024 Driver dispatch partial outage –
Started Nov 19, 2024, 02:00 AM UTC· resolved Nov 19, 2024, 02:00 AM UTC
- resolved Nov 19, 2024, 02:00 AM UTC
This incident has been resolved.
- postmortem Nov 19, 2024, 08:11 PM UTC
On Monday, November 18 starting around 4:37 p.m. PT, some users were not able to access their routes on Routific Driver via the link provided in the SMS dispatch. This partial outage lasted approximately one hour before it was resolved. The issue was caused by our URL shortener malfunctioning. When our internal monitoring systems alerted our engineering team of the issue, we were able to reboot our systems allowing the URL shorteners to work as expected. Our team is now working to push an update to improve the stability of our URL shortener.
Major November 7, 2024 Google Play Store app download 22h 49m Driver Mobile App
Started Nov 07, 2024, 06:03 PM UTC· resolved Nov 08, 2024, 04:53 PM UTC
- identified Nov 07, 2024, 06:03 PM UTC
We are actively working to restore the ability to download our app from the Play Store. Please note that this issue only affects new downloads and does not impact users who currently have our application installed on their devices.
- identified Nov 07, 2024, 07:09 PM UTC
We are still actively working to restore the ability to download our app from the Google Play Store.
- identified Nov 07, 2024, 10:50 PM UTC
Our Routific mobile apps have been submitted to the Google Play Store and they’re waiting to be reviewed by the Google Play Store team. Please note that this process may take longer than 24 hours. This issue only affects users attempting to download our apps and does not impact users who already have our apps installed on their devices. We will provide another status update on Friday around 9:00 AM PST.
- identified Nov 08, 2024, 05:11 AM UTC
The ability to download Routific mobile apps from the Google Play Store has been partially restored. Direct download is now available via the email links sent out to your drivers when inviting them. The ability to search for the apps directly on the Google Play Store is still unavailable. This issue does not impact users who already have our apps installed on their devices or who access the app via the email invite link. The direct links are as follows: Routific Driver (compatible with the old Routific) https://play.google.com/store/apps/details?id=com.routific.driverapp&hl=en_CA Routific (compatible with the new Routific) https://play.google.com/store/apps/details?id=com.routific.mobile We will provide another status update on Friday around 9 AM PST.
- monitoring Nov 08, 2024, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 04:53 PM UTC
Routific mobile apps are now fully accessible via the Google Play Store. You can search for the Routific apps in the Play Store and download via the direct links we send out during the driver invite process.
Notice October 30, 2024 SMS Connectivity Issues in United States and Canada 19h 1m Routific Notifications
Started Oct 30, 2024, 08:37 PM UTC· resolved Oct 31, 2024, 03:39 PM UTC
- monitoring Oct 30, 2024, 08:37 PM UTC
Our SMS service provider is reporting some SMS notifications being blocked in the U.S. and Canada. We are in contact with them to address the issue and hope to restore deliverability as soon as possible.
- resolved Oct 31, 2024, 03:39 PM UTC
This incident has been resolved.