RM Technology Outage History

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RM Technology had 19 outages in the last 2 years totaling 5779h 42m of downtime — averaging 0.8 incidents per month.

There were 19 RM Technology outages since June 25, 2025 totaling 5779h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rm.com

Minor July 9, 2026

Issue syncing Azure / EntraId user source with SafetyNet

Detected by Pingoru
Jul 09, 2026, 03:05 PM UTC
Resolved
Jul 16, 2026, 02:09 PM UTC
Duration
6d 23h
Affected: SafetyNet PlusSafetyNet Plus Transparent Module
Timeline · 3 updates
  1. identified Jul 09, 2026, 03:05 PM UTC

    There is currently an issue syncing Azure / EntraId user source with SafetyNet. Updates to user accounts will be delayed. We have identified the root cause of the issue and are working to resolve as soon as possible.

  2. monitoring Jul 13, 2026, 09:31 AM UTC

    The issue with syncing Azure / EntraID users within SafetyNet has now been resolved. If you continue to experience issues, then please raise this through your normal channels. We will continue to monitor the service for 24 hours.

  3. resolved Jul 16, 2026, 02:09 PM UTC

    The issue with syncing Azure / EntraID users within SafetyNet has now been resolved.

Read the full incident report →

Minor June 19, 2026

SafetyNet Captive Portal Issue

Detected by Pingoru
Jun 19, 2026, 11:00 AM UTC
Resolved
Jul 13, 2026, 08:27 AM UTC
Duration
23d 21h
Affected: SafetyNet Plus
Timeline · 2 updates
  1. monitoring Jun 19, 2026, 11:00 AM UTC

    We are aware of issues with the SafetyNet Captive Portal today. A fix has been applied and our Team will continue to monitor the system. If you are still having issues, please raise these through your normal channels.

  2. resolved Jul 13, 2026, 08:27 AM UTC

    After close monitoring, the system is now stable with no further issues reported. If you continue to experience issues, please raise these via your normal support channels.

Read the full incident report →

Minor May 20, 2026

Delay processing browsing logs and issuing safeguarding alerts

Detected by Pingoru
May 20, 2026, 01:09 PM UTC
Resolved
May 20, 2026, 01:17 PM UTC
Duration
7m
Affected: SafetyNet PlusSafetyNet Plus Transparent Module
Timeline · 3 updates
  1. monitoring May 20, 2026, 01:09 PM UTC

    There is currently a delay in processing browsing logs and issuing safeguarding alerts. We expect this to resolve imminently and will update again as soon as this is the case.

  2. monitoring May 20, 2026, 01:14 PM UTC

    Issue resolved. Delayed logs have been processed and any safeguarding alerts issued.

  3. resolved May 20, 2026, 01:17 PM UTC

    Issue resolved.

Read the full incident report →

Minor April 30, 2026

Sites blocked by hosts when browsing with SN Go

Detected by Pingoru
Apr 30, 2026, 10:26 AM UTC
Resolved
May 21, 2026, 05:42 AM UTC
Duration
20d 19h
Affected: SafetyNet Plus
Timeline · 5 updates
  1. investigating Apr 30, 2026, 10:26 AM UTC

    We are currently investigating an issue affecting browsing of some websites using SafetyNet Go. Some websites are being blocked at the host, including some sites hosted in or protected by AWS and Cloudflare services. Other providers not listed may be similarly affected. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused and will provide further updates as soon as possible.

  2. investigating May 06, 2026, 11:00 AM UTC

    We are planning to release an update to our SN Go extensions imminently, to resolve this issue. The release is planned for this week at the moment. Subsequently there is a period of time (typically 2 days to 1 week) before the new versions of the extensions are approved in the stores and then become available to update to. We will update again once they have been released, and also when they have been approved.

  3. identified May 08, 2026, 06:46 AM UTC

    We have released new version of the extensions as planned. These are now awaiting approval by the stores. We will update again to advise when they have become available to download/update.

  4. identified May 08, 2026, 11:28 AM UTC

    The updated chrome extension is now approved and available to customers. The edge extension is still awaiting approval.

  5. resolved May 21, 2026, 05:42 AM UTC

    Both Chrome and Edge extensions are approved and available to customers. Issue now resolved

Read the full incident report →

Minor April 20, 2026

Issue affecting DNS platform

Detected by Pingoru
Apr 20, 2026, 12:26 PM UTC
Resolved
May 08, 2026, 09:34 AM UTC
Duration
17d 21h
Affected: DNS
Timeline · 2 updates
  1. investigating Apr 20, 2026, 12:26 PM UTC

    We are aware of an issue preventing customers from making changes to their DNS records. We are currently investigating and will provide an update as soon as one is available

  2. resolved May 08, 2026, 09:34 AM UTC

    We have identified the root cause of customers being unable to make DNS changes. This has been rectified and confirmed as working. Should you continue to encounter issues with changing DNS records, please log this via your normal support channels.

Read the full incident report →

Minor April 10, 2026

Unable to define new policy names in SafetyNet

Detected by Pingoru
Apr 10, 2026, 03:28 PM UTC
Resolved
Apr 16, 2026, 01:01 PM UTC
Duration
5d 21h
Affected: SafetyNet Plus
Timeline · 2 updates
  1. investigating Apr 10, 2026, 03:28 PM UTC

    We have received reports that users are unable to name a new policy in the SafetyNet System. This does not affect amendments to existing policies, only new policies being created. Our Teams are currently working on a fix, and an update will be provided in due course.

  2. resolved Apr 16, 2026, 01:01 PM UTC

    Our development team have identified and have released a fix allowing new policies to be created. Should you continue to experience issues with this functionality, please raise this with our Support Teams via your usual channels.

Read the full incident report →

Minor March 24, 2026

SWGFL Staff Proxy browing Issues

Detected by Pingoru
Mar 24, 2026, 12:58 PM UTC
Resolved
Mar 26, 2026, 10:10 AM UTC
Duration
1d 21h
Affected: SafetyNet Plus
Timeline · 3 updates
  1. investigating Mar 24, 2026, 12:58 PM UTC

    We are aware of an SWGFL Staff Proxy browsing issue and our engineers are currently investigating.

  2. monitoring Mar 24, 2026, 01:47 PM UTC

    The reported Staff Proxy browsing issue for the SWGFL & SEGFL sites are recovered and we are monitoring the status.

  3. resolved Mar 26, 2026, 10:10 AM UTC

    The reported Staff Proxy browsing issue for the SWGFL & SEGFL sites are recovered.

Read the full incident report →

Minor February 6, 2026

Issues with Browsing via SafetyNet

Detected by Pingoru
Feb 06, 2026, 11:36 AM UTC
Resolved
Feb 11, 2026, 08:39 AM UTC
Duration
4d 21h
Affected: SafetyNet Plus
Timeline · 4 updates
  1. investigating Feb 06, 2026, 11:36 AM UTC

    We are aware of issues affecting a subset of customers this morning with browsing via SafetyNet. We are investigating the issue currently and will provide you with an update as we have one.

  2. investigating Feb 06, 2026, 01:22 PM UTC

    We are still actively investigating the issue. We will provide any further updates as they are available.

  3. monitoring Feb 06, 2026, 04:17 PM UTC

    We have identified the issue affecting a subset of customers and have resolved the issue, confirming service stability. If you continue to encounter issues, please raise this via your normal support channels.

  4. resolved Feb 11, 2026, 08:39 AM UTC

    We have monitored performance over the last 48 hours and confirmed there are no further identified issues. If you encounter issues, please raise this via your normal support channels.

Read the full incident report →

Minor January 14, 2026

Issues with SafetyNet Browsing This Morning

Detected by Pingoru
Jan 14, 2026, 09:54 AM UTC
Resolved
Jan 26, 2026, 10:09 AM UTC
Duration
12d
Affected: SafetyNet Plus
Timeline · 2 updates
  1. investigating Jan 14, 2026, 09:54 AM UTC

    We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.

  2. resolved Jan 26, 2026, 10:09 AM UTC

    The root cause of the issue was identified and resolved during our routine monitoring. The proxy performance has been monitored since and is performing as expected.

Read the full incident report →

Critical December 12, 2025

Usage of Google Services via SafetyNet

Detected by Pingoru
Dec 12, 2025, 08:21 AM UTC
Resolved
Dec 12, 2025, 03:12 PM UTC
Duration
6h 51m
Affected: SafetyNet Plus
Timeline · 4 updates
  1. investigating Dec 12, 2025, 08:21 AM UTC

    We are aware of an issue where Google.com and their associated services are being blocked by SafetyNet. We are investigating the issue and will update with further information as soon as it is available.

  2. investigating Dec 12, 2025, 09:44 AM UTC

    We have identified the issue and are working on a resolution. We will provide further updates as soon as available

  3. investigating Dec 12, 2025, 10:43 AM UTC

    We have implemented a fix allowing browsing to resume for Google Services. It was also identified that CPOMs was affected by the same issue, which has also now been resolved. If you continue to experience issues, please log these via your normal support channels.

  4. resolved Dec 12, 2025, 03:12 PM UTC

    We have been monitoring for further issues and can confirm browsing has remained stable to Google and CPOM Services. If you continue to experience issues, please log these via your normal support channels.

Read the full incident report →

Major December 11, 2025

New AI Categorisation Filter List

Detected by Pingoru
Dec 11, 2025, 09:54 AM UTC
Resolved
Dec 16, 2025, 10:31 AM UTC
Duration
5d
Affected: SafetyNet PlusSafetyNet Plus Transparent Module
Timeline · 2 updates
  1. monitoring Dec 11, 2025, 09:54 AM UTC

    You may have seen in the SafetyNet Admin Site that we have released our AI categorisation filter list. We are now working on adding the content to the category, and this will be implemented out of hours this evening. Please be aware, while the filter list is now showing, the filter list content will be not be active until tomorrow (at the earliest).

  2. resolved Dec 16, 2025, 10:31 AM UTC

    The new filter list is available and populated.

Read the full incident report →

Major November 27, 2025

RM SafetyNet Agent/Captive Portal Browsing Issues

Detected by Pingoru
Nov 27, 2025, 01:38 PM UTC
Resolved
Dec 11, 2025, 10:01 AM UTC
Duration
13d 20h
Affected: SafetyNet Plus
Timeline · 3 updates
  1. investigating Nov 27, 2025, 01:38 PM UTC

    We are aware of an issue with the RM SafetyNet Agent or Captive Portal causing users to not be able to view some websites. Our Teams are working on the issue and a further update will be provided in due course.

  2. monitoring Nov 27, 2025, 05:28 PM UTC

    We believe the route cause has been identified and our teams are working on implementing the fix. We will provide further updates in due course.

  3. resolved Dec 11, 2025, 10:01 AM UTC

    Issue is confirmed resolved

Read the full incident report →

Critical October 21, 2025

Issues with SafetyNet Go

Detected by Pingoru
Oct 21, 2025, 09:15 AM UTC
Resolved
Oct 23, 2025, 10:08 AM UTC
Duration
2d
Affected: SafetyNet Plus
Timeline · 5 updates
  1. investigating Oct 21, 2025, 09:15 AM UTC

    We are aware of an issue affecting users of SafetyNetGo. We are currently investigating and will provide further updates when available.

  2. investigating Oct 21, 2025, 10:21 AM UTC

    We are continuing to investigate the issue and will provide further updates as we have them.

  3. investigating Oct 21, 2025, 12:37 PM UTC

    We believe we have identified the root cause of the issues and are working to remediate currently.

  4. monitoring Oct 21, 2025, 02:53 PM UTC

    The earlier performance issue causing web pages to fully or partially fail to load has been resolved now. Some customers may still experience an issue with blank sections on web pages when a browser has been left idle for a short time, refreshing the page before continuing with browsing will prevent this issue from occurring, and will reload the page fully if this symptom is seen. We are continuing to monitor the situation carefully and will update again once this secondary issue has also been resolved.

  5. resolved Oct 23, 2025, 10:08 AM UTC

    The issues experienced with SafetyNet Go have now been resolved. We will continue to monitor the services. However, if you continue to experience any issues, please contact our Service Desk using your normal support routes.

Read the full incident report →

Critical October 17, 2025

Issues with SafetyNet Captive Portal

Detected by Pingoru
Oct 17, 2025, 03:51 PM UTC
Resolved
Nov 06, 2025, 11:43 AM UTC
Duration
19d 19h
Affected: SafetyNet Plus
Timeline · 5 updates
  1. investigating Oct 17, 2025, 03:51 PM UTC

    We are aware of an issue affecting users of the SafetyNet Captive Portal. We are currently investigating and will provide further updates when available.

  2. investigating Oct 21, 2025, 09:15 AM UTC

    We are still investigating ongoing issues with the SafetyNet Captive Portal. We will provide further updates in due course.

  3. investigating Oct 23, 2025, 10:09 AM UTC

    We are continuing investigations with ongoing issues with the SafetyNet Captive Portal. We will provide further updates in due course.

  4. monitoring Oct 30, 2025, 12:38 PM UTC

    The earlier performance issue with the SafetyNet Captive Portal we believe has now been resolved. We are continuing to monitor the situation carefully however if you are still having issues please raise this through the normal channels.

  5. resolved Nov 06, 2025, 11:43 AM UTC

    The earlier performance issue with the SafetyNet Captive Portal has been resolved. If you are still having issues please raise this through the normal channels.

Read the full incident report →

Minor October 7, 2025

Issues browsing with SafetyNet

Detected by Pingoru
Oct 07, 2025, 09:23 AM UTC
Resolved
Oct 08, 2025, 09:59 AM UTC
Duration
1d
Affected: SafetyNet Plus
Timeline · 2 updates
  1. investigating Oct 07, 2025, 09:23 AM UTC

    We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.

  2. resolved Oct 08, 2025, 09:59 AM UTC

    During routine Microsoft-owned patching and maintenance activity, the underlying infrastructure hosting our containers was restarted. This restart caused the containers to fail, leading to service disruption. The issue is now resolved and we will continue to monitor the service

Read the full incident report →

Major September 8, 2025

Performance issue affecting Safetynet browsing for the Youtube/ChatGPT for the SWGFL customers

Detected by Pingoru
Sep 08, 2025, 10:19 AM UTC
Resolved
Sep 10, 2025, 09:31 AM UTC
Duration
1d 23h
Affected: SafetyNet Plus
Timeline · 3 updates
  1. investigating Sep 08, 2025, 10:19 AM UTC

    We are aware of a degraded performance issue for SWGFL customers. Our engineers are currently investigating and will provide a further update shortly.

  2. investigating Sep 08, 2025, 11:00 AM UTC

    Browsing performance is restored. We will continue to monitor the service.

  3. resolved Sep 10, 2025, 09:31 AM UTC

    We have confirmed that the issue identified with SafetyNet Filtering for SWGFL customers has now been resolved. If you continue to experience further issues, please log these via your normal support channels.

Read the full incident report →

Minor August 27, 2025

Authentication issues with RM SafetyNet Go

Detected by Pingoru
Aug 27, 2025, 11:25 AM UTC
Resolved
Aug 28, 2025, 09:13 AM UTC
Duration
21h 47m
Affected: SafetyNet Plus
Timeline · 2 updates
  1. investigating Aug 27, 2025, 11:25 AM UTC

    We are currently investigating an issue with a subset of users authenticating with RM SafetyNet Go. We will provide further updates as soon as possible.

  2. resolved Aug 28, 2025, 09:13 AM UTC

    The issues experienced yesterday with SafetyNet Go have now been resolved. However, if you continue to experience any issues, please contact our Service Desk using your normal support routes.

Read the full incident report →

Minor June 25, 2025

SafetyNet Go - Updates

Detected by Pingoru
Jun 25, 2025, 09:25 AM UTC
Resolved
Sep 10, 2025, 09:27 AM UTC
Duration
77d
Affected: SafetyNet PlusSafetyNet Plus Transparent Module
Timeline · 5 updates
  1. monitoring Jun 25, 2025, 09:25 AM UTC

    Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working. The new CHROME extension will be available from Monday 30th June. You need to upgrade to this extension before the 26th July, otherwise your extension will stop working. The help guides for the new CHROME extension can be found here - https://rmsafetynet.helpdocsonline.com/safetynet-go-manifest-v3-extension-upgrades We will be updating the status page to confirm when the EDGE extension is ready for you to upgrade to.

  2. monitoring Jun 27, 2025, 10:59 AM UTC

    The new EDGE extension is now available. This extension auto-updates so you will now see the V3 version of the extension in use on your devices. If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.

  3. monitoring Jun 30, 2025, 07:33 AM UTC

    We have identified an issue where browsing history is not being shown in reports. There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown. A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.

  4. monitoring Jul 14, 2025, 03:35 PM UTC

    We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.

  5. resolved Sep 10, 2025, 09:27 AM UTC

    We have confirmed through extensive usage that no further issues have been identified with the new V3 extension. Should you encounter any further issues, please log this via your normal support channels

Read the full incident report →