RM Technology experienced a critical incident on October 17, 2025 affecting SafetyNet Plus, lasting 19d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2025, 03:51 PM UTC
We are aware of an issue affecting users of the SafetyNet Captive Portal. We are currently investigating and will provide further updates when available.
- investigating Oct 21, 2025, 09:15 AM UTC
We are still investigating ongoing issues with the SafetyNet Captive Portal. We will provide further updates in due course.
- investigating Oct 23, 2025, 10:09 AM UTC
We are continuing investigations with ongoing issues with the SafetyNet Captive Portal. We will provide further updates in due course.
- monitoring Oct 30, 2025, 12:38 PM UTC
The earlier performance issue with the SafetyNet Captive Portal we believe has now been resolved. We are continuing to monitor the situation carefully however if you are still having issues please raise this through the normal channels.
- resolved Nov 06, 2025, 11:43 AM UTC
The earlier performance issue with the SafetyNet Captive Portal has been resolved. If you are still having issues please raise this through the normal channels.