RM Technology experienced a critical incident on October 21, 2025 affecting SafetyNet Plus, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2025, 09:15 AM UTC
We are aware of an issue affecting users of SafetyNetGo. We are currently investigating and will provide further updates when available.
- investigating Oct 21, 2025, 10:21 AM UTC
We are continuing to investigate the issue and will provide further updates as we have them.
- investigating Oct 21, 2025, 12:37 PM UTC
We believe we have identified the root cause of the issues and are working to remediate currently.
- monitoring Oct 21, 2025, 02:53 PM UTC
The earlier performance issue causing web pages to fully or partially fail to load has been resolved now. Some customers may still experience an issue with blank sections on web pages when a browser has been left idle for a short time, refreshing the page before continuing with browsing will prevent this issue from occurring, and will reload the page fully if this symptom is seen. We are continuing to monitor the situation carefully and will update again once this secondary issue has also been resolved.
- resolved Oct 23, 2025, 10:08 AM UTC
The issues experienced with SafetyNet Go have now been resolved. We will continue to monitor the services. However, if you continue to experience any issues, please contact our Service Desk using your normal support routes.